Customer Operations Coordinator

Join to apply for the Customer Operations Coordinator role at Zencargo Join to apply for the Customer Operations Coordinator role at Zencargo Description Department: Customer Success Location: London Description We\’re hiring a data-driven, customer-obsessed superstar to join our UK CS team! If you love turning insights into action, thrive on process optimisation and want to work at the heart of freight innovation, we\’d love to hear from you. Help us elevate our customers\’ experience through sharp analysis, seamless execution and true partnership. Key Responsibilities Customer Operational Requirements + Consistency Ensure all customer requirements are understood and translated into the SOP Origin booking requirements Intake requirements Warehouse / DC requirements Consolidation requirements SLAs (Dwell, response time, etc…) [Action opportunities to standardise customer SLA requirements] Work with Solutions Team to build requirements into platform Workflows for FOPs Ensure FOPs are empowered and enabled with customer requirements Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations. (Shipment review related calls will be owned by FOPs) Supporting the onboarding of new customers (SOPs, SLAs, POAs etc) Own enablement of operational aspects of “TO-BE process flows” Identify customer characteristics to map against operational opportunities. For example; ○ Lots of LCL → Consolidation ○ Uncontrolled Freight → IncoTerm Switching ○ Lots of D&D → Intake Process ○ 6+ Container Per BL → Reduction ○ Sub 70% fill rates Requirements Soft Skills Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build and maintain strong relationships with customers. Problem-Solving & Analytical Skills: Ability to analyse data, identify root causes of issues, and develop and implement effective solutions. Collaboration & Teamwork: Ability to work effectively with cross-functional teams (e.g., Solutions, Operations). Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations. Proactive & Results-Oriented: A proactive and results-driven approach with a strong desire to improve operational efficiency and customer satisfaction. Technical & Competency Skills Systems Proficiency: Proficiency in Google Suite (Docs, Sheets, Slides), the company\’s internal platform, and data visualisation tools like Thoughtspot. Data Analysis: Ability to analyse data and draw meaningful insights. Logistics Knowledge: Basic understanding of logistics principles and operations (e.g., Incoterms, transportation modes) Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Other Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Zencargo by 2x Get notified about new Customer Coordinator jobs in London, England, United Kingdom . London, England, United Kingdom 1 month ago Commercial Customer Experience Specialist Kingston Upon Thames, England, United Kingdom 18 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 6 hours ago London, England, United Kingdom 2 weeks ago Feltham, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago Customer Service Administrator (12 month FTC) 1 London, England, United Kingdom 1 day ago Feltham, England, United Kingdom 1 week ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 months ago Wembley, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 months ago Windsor, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 day ago Greater London, England, United Kingdom 22 hours ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 day ago Hemel Hempstead, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr