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- Tasks: Lead training initiatives for the Hardy OSS tools, ensuring users are well-equipped and informed.
- Company: Join MBNL, a dynamic partnership between EE and Three, driving digital transformation in mobile infrastructure.
- Benefits: Enjoy flexible working arrangements, including remote options and a commitment to diversity and inclusion.
- Why this job: Be part of a transformative team that values innovation and empowers individuals to thrive.
- Qualifications: Strong training design and delivery skills; experience in complex ecosystems preferred.
- Other info: MBNL champions equality and offers a supportive environment for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
MBNL is jointly owned by EE and Three, two of the UK’s most recognisable and innovative mobile operators. Our mission is to create maximum value for our Shareholders, by delivering and managing the mobile infrastructure that enables digital Britain.
The Digital Transformation team has been created to support the delivery of Hardy Operating System Support (OSS) enhancements throughout the organisation. The Hardy OSS is the agreed modernised technology environment that has replaced over 40 legacy tools and changed the overarching process and data associated with these tools.
We are looking for a Training Manager to join the Digital Transformation team, who will work with the business SMEs to define, support and deliver end user training on the Hardy OSS tools to the impacted MBNL organisation, shareholders and Supply Chain Ecosystem.
What you will do:
- Work closely with business SMEs to define, develop, deliver, and implement a training curriculum in line with the operational business needs with a focus on logical E2E business processes.
- Successfully deliver Hardy OSS training to the impacted Hardy OSS User Community.
- Update previously created training material so that it remains current and valid.
- Join multiple project teams to represent the training requirement aspect of each programme.
- Attend and facilitate change impact assessment workshops to understand BAU impact.
- Utilise the technical training provided by the service providers and design and deliver bespoke training solutions to support the business with transformational change. This could include quick reference guides, self-learning guides, videos, and workshops.
- Work with Business Process Owners to evaluate and assess the impact of change post go-live to ensure the training has met its objectives.
- Create relationships with and manage the Hardy OSS User Community to ensure that they are equipped with the knowledge, skills and capabilities to deliver training to end users.
What we are looking for:
- Experience of successfully working within a complex ecosystem such as JV.
- Extremely strong training design skills and experience building a range of self-serve materials with the supplier.
- Expert training delivery skills and experience.
- Exceptional organisational and coordination skills.
Nice to have:
- Experience in the telecom sector.
- Prior experience of working on a large transformation programme.
MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
To apply for the Training Manager please send your CV and portfolio to [emailprotected].
Training Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Familiarise yourself with the Hardy OSS tools and the specific training needs of the user community. Understanding the technology and its impact on business processes will help you articulate your value during discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in training within complex ecosystems. This can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your previous training design and delivery experiences in detail. Be ready to share examples of how you've created self-serve materials and tailored training solutions for diverse audiences.
✨Tip Number 4
Showcase your organisational and coordination skills by discussing any relevant projects where you successfully managed multiple stakeholders. Highlighting your ability to work collaboratively will resonate well with the team-oriented environment at MBNL.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Training Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your training design and delivery experience. Include specific examples of how you've developed training materials and successfully delivered training in complex environments.
Write a Tailored Cover Letter: Your cover letter should reflect your understanding of MBNL's mission and values. Discuss your passion for training and development, and how your background makes you a perfect fit for the Digital Transformation team.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your organisational skills, ability to work with SMEs, and experience in creating self-serve training materials. Mention any experience in the telecom sector or large transformation programmes if applicable.
How to prepare for a job interview at JR United Kingdom
✨Understand the Hardy OSS
Make sure you have a solid grasp of the Hardy Operating System Support (OSS) and its significance in the digital transformation process. Familiarise yourself with how it replaces legacy tools and impacts business processes, as this knowledge will be crucial during your interview.
✨Showcase Your Training Design Skills
Prepare to discuss your experience in designing training materials. Highlight specific examples of self-serve materials you've created, such as quick reference guides or videos, and how they contributed to successful training outcomes in previous roles.
✨Demonstrate Strong Communication Skills
As a Training Manager, you'll need to communicate effectively with various stakeholders. Be ready to provide examples of how you've successfully delivered training to diverse audiences and facilitated workshops, ensuring that everyone understands the material.
✨Emphasise Your Organisational Abilities
Discuss your exceptional organisational and coordination skills. Share instances where you've managed multiple projects or training programmes simultaneously, and how you ensured that all training needs were met on time and within scope.
