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- Tasks: Help customers via phone, email, and social media while resolving queries and complaints.
- Company: Join a well-established organisation known for reliable, customer-focused services across the UK.
- Benefits: Enjoy free travel, 25 days holiday, discounts, growth opportunities, and a friendly work environment.
- Why this job: Be part of a supportive team where every day brings new challenges and rewards.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Training on customer service platforms will be provided.
The predicted salary is between 21000 - 28000 £ per year.
Are you a calm, people-focused professional who takes pride in resolving queries efficiently and professionally? Do you enjoy working in a structured, supportive environment where no two days are quite the same - but clear processes keep everything running smoothly? If you value stability, purpose, and being part of a close-knit team, this could be the ideal role for you.
Rubicon's client is a well-established organisation with a reputation for delivering reliable, customer-focused services across a growing national footprint. With increased demand and recent business growth, they're looking to expand their team of dedicated Customer Service Advisors to maintain high service standards and support further development.
As a Customer Service Advisor, you will benefit from:
- Free travel for you and a nominated person across a nationwide transport network (excludes London)
- 25 days holiday + bank holidays
- Discounts and perks across supermarkets, clothing stores, health clubs and more
- Opportunities for growth and pay progression with experience
- A friendly working environment with regular team socials and free refreshments on-site
Your responsibilities will include:
- Responding to customer enquiries across phone, email and social media channels
- Assisting with booking processes and troubleshooting general queries
- Handling customer complaints with professionalism and care
- Accurately updating internal systems with relevant customer information
- Supporting wider team admin duties to ensure smooth service delivery
Your skills and experience will include:
- Previous experience in a phone-based or multi-channel customer service role
- A clear and friendly telephone manner with strong written communication skills
- The ability to work methodically and remain calm under pressure
- Confidence with general admin systems (training on customer service platforms will be provided)
- A team-player mindset with a willingness to adapt to varied daily tasks
If you're looking for a long-term role where you can be part of a stable and supportive team, apply directly to this advert today or call Claire or Tina at Rubicon for more information.
Customer Service Advisor in Poole) employer: Rubicon Recruitment Group
Contact Detail:
Rubicon Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Poole)
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding their approach will help you align your responses during any interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your previous roles where you successfully resolved customer issues. This will showcase your problem-solving skills and ability to handle pressure, which are crucial for a Customer Service Advisor.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves a lot of phone interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with strategies for dealing with complaints or difficult customers can demonstrate your readiness for the role.
We think you need these skills to ace Customer Service Advisor in Poole)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to detail your achievements and responsibilities in past roles, focusing on your ability to handle queries and complaints effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and demonstrate your calm and professional approach.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Rubicon Recruitment Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any phone-based or multi-channel experiences. Highlight specific examples where you resolved queries efficiently and professionally.
✨Demonstrate Your Communication Skills
Since a clear and friendly telephone manner is crucial, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your responses.
✨Emphasise Teamwork and Adaptability
This role values a team-player mindset, so be ready to share examples of how you've worked collaboratively in the past. Discuss how you adapt to varied tasks and support your colleagues.
✨Prepare for Common Scenarios
Think about potential customer complaints or queries you might encounter in this role. Prepare thoughtful responses on how you would handle these situations calmly and professionally.
