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- Tasks: Deliver groceries while providing excellent customer service and maintaining a tidy van.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% off shopping, and access to wellbeing services.
- Why this job: Experience variety in your work and build relationships with customers every day.
- Qualifications: Must have a valid UK/EU/EEA driving licence for at least 12 months.
- Other info: Flexible working options available; everyone is welcome at Tesco.
Customer Delivery Driver – Winchester Extra
Tesco Winchester, England, United Kingdom
About the role
Rate of pay: starts from £13.35 an hour, increasing to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
Hours: We offer a minimum of 16 guaranteed hours per week; flexible options for as little as 12 hours are available.
Availability windows:
- Sun: 19:00 – 23:00
- Mon: 18:00 – 23:00
- Thu: 18:00 – 22:00
- Sat: 18:00 – 23:00
Shifts are scheduled within these times and you will receive three‑week notice of your exact schedule.
Responsibilities
- Ensure van and trays are clean and organized.
- Keep the back yard clean, tidy and free of litter.
- Wash trays as part of the tray wash process.
- Load the van and check roadworthiness.
- Communicate with customers about any changes to orders, offering refunds where appropriate.
- Handle product delivery with care, treating items as if they were your own.
- Inform customers they will not be charged extra for substitutions.
- Deliver during the customer’s time slot.
- Call customers before arrival if early.
- Contact the store if running 30 minutes or more late.
Requirements
- Build relationships with colleagues to create team spirit and customer focus.
- Show warmth and hospitality in all interactions with customers and colleagues.
- Respond promptly to changing customer needs and embrace change within the store.
- Be energetic and driven to exceed expectations, balancing work and personal life.
- Share improvement ideas with managers and colleagues.
- Hold a valid UK/EU/EEA full or automatic driving licence for at least 12 months with no more than 3 penalty points.
Benefits
- Holiday starting at 20 days, rising to 22 days after 12 months (plus bank holidays).
- Flexible working requests accepted from day one.
- Colleague Clubcard discounts: 10% off and 15% on payroll weekends.
- Access to free wellbeing services.
- Life cover of five times your pay and a pension with up to 7.5% employer contribution.
- Customisable benefits: discounts, shares, cycle‑to‑work schemes, etc.
- Uniform provided and supportive policies for life’s moments.
About Tesco
Our vision is to become every customer’s favourite way to shop whether at home or on the move. We are committed to serving customers, communities and the planet better every day. We value diversity, equity and inclusion and welcome people from all backgrounds.
We are proud to be accredited Disability Confident Leader and committed to a fully inclusive and accessible recruitment process.
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Customer Delivery Driver - Winchester Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver - Winchester Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service approach. Understanding their commitment to customer satisfaction will help you demonstrate how you can contribute positively to the team during any discussions.
✨Tip Number 2
Be prepared to discuss your availability openly. Since Tesco values flexibility, showing that you can adapt your schedule to meet their needs will make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in customer-facing roles. Sharing specific examples of how you've provided excellent service or resolved issues will showcase your suitability for the role.
✨Tip Number 4
Demonstrate your knowledge of the local area. Being familiar with Winchester and its surroundings can give you an edge, as it shows you're ready to navigate efficiently and provide timely deliveries.
We think you need these skills to ace Customer Delivery Driver - Winchester Extra
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Delivery Driver at Tesco. Highlight your relevant experience in customer service and driving.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous driving experience, customer interaction, and your ability to work flexibly.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and Tesco as a company. Mention how you align with their values, such as customer service and teamwork, and provide examples of how you've demonstrated these in past roles.
Highlight Availability: Clearly state your availability in your application. Since Tesco values flexibility, mention any specific times you can work that align with their needs, even if they don't match perfectly.
How to prepare for a job interview at Tesco
✨Show Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Make sure to highlight your experience in customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Flexibility
Tesco values flexibility in scheduling. Be prepared to discuss your availability and how you can adapt to the needs of the business. If your schedule aligns closely with their requirements, mention that too!
✨Emphasise Teamwork
Building relationships with colleagues is key in this role. Talk about your ability to work well in a team and share any experiences where you've collaborated effectively to achieve a common goal.
✨Prepare for Practical Questions
Expect questions about handling deliveries, managing time, and dealing with customer queries. Think through scenarios you might encounter on the job and how you would handle them, showing your problem-solving skills.
