Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join Hilton Garden Inn Glasgow, part of a growing hotel group with 37 locations across the UK.
- Benefits: Enjoy flexible shifts, exclusive discounts, free meals, and wellness activities.
- Why this job: Gain valuable experience in hospitality while being part of a supportive and dynamic team.
- Qualifications: Proven track record in hospitality management and a passion for guest satisfaction.
- Other info: Opportunities for career growth through fully funded apprenticeships and internal development programmes.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.
Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Front Office Manager - HGI Glasgow - Glasgow employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - HGI Glasgow - Glasgow
✨Tip Number 1
Familiarise yourself with Hilton Garden Inn's brand values and service standards. Understanding their commitment to guest satisfaction will help you align your responses during the interview, showcasing how your experience can enhance their reputation.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific instances where you improved guest satisfaction or implemented innovative solutions, as this will demonstrate your capability to drive standards effectively.
✨Tip Number 3
Research common challenges faced by front office teams in the hospitality industry. Being able to discuss these challenges and propose potential solutions will show your proactive approach and readiness to tackle issues head-on.
✨Tip Number 4
Network with current or former employees of Hilton Garden Inn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Front Office Manager - HGI Glasgow - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management and customer service. Use specific examples that demonstrate your ability to drive standards and enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention how your innovative approach can contribute to the hotel's success and align with their vision.
Highlight Flexibility: Since the role requires flexibility in working hours, emphasise your availability and willingness to work various shifts. This shows you are adaptable and ready to meet the demands of the job.
Showcase Team Leadership: In your application, provide examples of how you've built and led high-performing teams in the past. This will demonstrate your capability to manage the front office team effectively.
How to prepare for a job interview at Valor Hospitality Europe
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive standards and enhance guest experiences.
✨Demonstrate Flexibility and Adaptability
Given the nature of the hospitality industry, it's crucial to show that you can adapt to various situations. Prepare to discuss times when you've had to think on your feet or adjust your approach to meet changing demands, especially during busy periods.
✨Understand Guest Satisfaction Metrics
Familiarise yourself with key performance indicators related to guest satisfaction. Be ready to talk about how you would monitor these metrics and set departmental targets. Showing that you have a data-driven approach will impress the interviewers.
✨Express Your Commitment to Training and Development
The role offers opportunities for career training and development. Share your enthusiasm for continuous learning and how you plan to utilise the apprenticeship programmes and internal development opportunities to grow within the company.
