Contact Centre Support Engineer

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Resource On Demand Limited provided pay range This range is provided by Resource On Demand Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Are you passionate about delivering exceptional technical support in a dynamic contact centre environment? We are recruiting on behalf of our client, a leading Salesforce Customer, for an experienced Contact Centre Support Engineer to provide expert support to contact centre users. This is a fantastic opportunity to join a forward-thinking organisation based in London, offering hybrid working for the right candidate. Hybrid working model – enjoy the flexibility of working from home and the office Join a high-profile Salesforce Customer with a modern approach to technology Play a pivotal role in supporting a large-scale Amazon Connect and Salesforce Service Cloud environment Be part of a collaborative, innovative team with opportunities for growth Key Responsibilities: Deliver day-to-day technical support for approximately 1,700 contact centre users, ensuring smooth operation of Amazon Connect and Salesforce Service Cloud platforms Troubleshoot and resolve issues related to telephony, integrations, user access, and system performance Collaborate with internal teams and external partners to implement enhancements and maintain system reliability Monitor system health, perform routine maintenance, and escalate complex issues as required Document solutions, create user guides, and contribute to knowledge sharing within the team Support onboarding and training of new users on Amazon Connect and Salesforce Service Cloud Skills, Experience & Qualifications Required: Proven experience supporting Amazon Connect in a contact centre environment Strong hands-on experience with Salesforce Service Cloud Excellent troubleshooting and problem-solving skills Solid understanding of contact centre operations and user support best practices Effective communication skills, both written and verbal Ability to manage multiple priorities in a fast-paced environment Right to work in the UK and ability to commute to London as part of a hybrid working pattern Ready to take the next step in your career? If you have the expertise in Amazon Connect and Salesforce Service Cloud, and want to make a real impact supporting a large user base, we want to hear from you! Don’t miss out – apply today and join an innovative team driving customer success! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Media and IT Services and IT Consulting Referrals increase your chances of interviewing at Resource On Demand Limited by 2x Get notified about new Support Engineer jobs in London Area, United Kingdom . Greater London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Surbiton, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago City Of London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 4 days ago London, England, United Kingdom 6 days ago London, England, United Kingdom 2 months ago Watford, England, United Kingdom 7 months ago London, England, United Kingdom 2 months ago Greater London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr