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- Tasks: Lead and manage a busy autocentre, ensuring top-notch customer service and team performance.
- Company: In'N'Out Autocentres is a trusted name in vehicle servicing with 30 locations across the UK.
- Benefits: Enjoy perks like a company pension, life insurance, performance bonuses, and a cycle to work scheme.
- Why this job: Join a dynamic team focused on customer satisfaction and hands-on management in a thriving industry.
- Qualifications: Must have a full driving licence and three years of management experience, preferably in automotive services.
- Other info: Work in a supportive environment with high-speed Wi-Fi, free beverages, and a focus on employee recognition.
The predicted salary is between 27600 - 29400 £ per year.
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Required criteria:
- Full Driving Licence
- Three Years Management Experience
Desired criteria:
- Automotive service: 2 years (preferred)
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status. All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Centre Manager employer: SeeMeHired.com
Contact Detail:
SeeMeHired.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with In'N'Out Autocentres' values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your management style with their expectations during the interview.
✨Tip Number 2
Prepare examples from your previous management experience that demonstrate your ability to lead a team effectively. Highlight situations where you successfully improved customer relations or resolved complaints, as these are key aspects of the Centre Manager role.
✨Tip Number 3
Research the automotive industry trends and challenges, especially those relevant to vehicle servicing and repairs. Being knowledgeable about the sector will show your passion and readiness to tackle the demands of the role.
✨Tip Number 4
Network with current or former employees of In'N'Out Autocentres if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and the automotive industry. Mention how your experience aligns with the responsibilities of a Centre Manager and why you want to work for In'N'Out Autocentres.
Showcase Relevant Qualifications: If you have qualifications related to automotive servicing or MOT testing, be sure to include them in your application. This will strengthen your candidacy and show that you meet the desired criteria.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SeeMeHired.com
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, met sales targets, or improved customer satisfaction. This will demonstrate your capability to handle the responsibilities of a Centre Manager.
✨Emphasise Customer Service Skills
Since In'N'Out Autocentres prides itself on customer satisfaction, be ready to share instances where you effectively managed customer complaints or enhanced service quality. This shows that you align with their commitment to excellent customer relations.
✨Demonstrate Adaptability
The role requires dealing with changing priorities and varied workstreams. Prepare examples from your past experiences where you successfully adapted to unexpected challenges or changes in the workplace, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with the Company
Research In'N'Out Autocentres thoroughly before the interview. Understand their values, services, and what makes them a trusted trader. This knowledge will help you tailor your responses and show genuine interest in the company and its mission.
