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- Tasks: Lead a team, drive sales, and engage with the community in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a passionate team that helps those in need while developing your retail skills.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Flexible hours, with only one weekend shift every two weeks and holidays off during Christmas.
Sue Ryder Charity Shop, 30 Howardsgate, Welwyn Garden City AL8 6BJ
37.5 Hours per week over 7 days £12.87 per hour + rewards & benefits.
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
Our Sue Ryder charity shop is located not five minutes from the picturesque parkway that Welwyn Garden City is renowned for. Having been open for over three years we have a good sense of our place within the town and have made many friends among the faces we see seven days a week. We sell a range of donated goods including bric-a-brac, DVDs, CDs, women’s, men’s, and children’s clothing. We also have a large furniture range, such as sofas, beds, wardrobes, tables, sideboards and much more.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Welwyn Garden City shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to drive business, push sales and achieve targets.
- Leading your team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Recruiting, training & retaining a volunteer team, who'll look to you for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Managing effective stock processes through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme - £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Access to Employee support programme.
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
If you want more than just a job, we want you. Join the team and be there when it matters.
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding their commitment to providing care and support will help you align your answers during the interview, showcasing your passion for their cause.
✨Tip Number 2
Highlight your experience in managing teams, especially in a retail environment. Be ready to share specific examples of how you've successfully led a team, as this is crucial for the Shop Manager role.
✨Tip Number 3
Prepare to discuss your strategies for driving sales and engaging with the local community. Think about innovative ideas you've implemented in previous roles that could be adapted for the Sue Ryder shop.
✨Tip Number 4
Showcase your understanding of stock management and merchandising. Be prepared to explain how you would ensure the shop is well-stocked and visually appealing, which is key to attracting customers.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shop Manager position. Tailor your application to highlight relevant experience and skills that align with what Sue Ryder is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail management experience, leadership skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for the charity sector and how your values align with Sue Ryder's mission. Highlight specific examples of how you've successfully managed teams and driven sales in previous roles.
Showcase Your Community Engagement: Mention any experience you have in engaging with local communities or working with volunteers. This is crucial for the role, so provide examples of how you've built relationships and generated support in past positions.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Charity
Make sure to express your enthusiasm for working in a charity environment. Talk about why you believe in the mission of Sue Ryder and how you can contribute to their goals. This will demonstrate that you're not just looking for any job, but that you genuinely care about the cause.
✨Highlight Your Leadership Skills
As a Shop Manager, you'll be leading a team of volunteers. Be prepared to share examples of how you've successfully managed teams in the past. Discuss your approach to training and motivating others, as well as how you handle challenges within a team setting.
✨Demonstrate Commercial Awareness
The role requires a good understanding of sales and financial management. Be ready to discuss how you've driven sales in previous roles, met targets, and managed stock effectively. Use specific examples to illustrate your commercial acumen.
✨Engage with the Community
Sue Ryder values community engagement, so think about ways you've previously worked with local communities or generated support. Share ideas on how you could increase donations and drive sales through community involvement, showing that you understand the importance of local connections.
