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For Companies At a Glance
- Tasks: Manage remortgage cases and support clients through the process.
- Company: Join ONP Solicitors, a modern firm in the legal services industry.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Shape your career while making a real impact in homeowners' lives.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Be part of a growing team with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Ready to step up and shape the future of your Remortgage Case Management career?
Join our dynamic, fully remote Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders.
ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. Were on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.
Our conveyancing and remortgage teams across the UK offer the best possible service for our clients, reflected in our 4.7* Trustpilot rating. What makes us great is you, so were searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.
The Role
As a Remortgage Case Manager at ONP youll have the chance to:
Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
Lucrative Bonus Scheme: Our bonus scheme gives you the opportunity to earn £12K – £15K per annum, on top of your base salary.
Grow Your Career at ONP: Were proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.
Key Responsibilities
Responsibility for managing a large case load of remortgage files
Monitor and deliver fully against personal targets
Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
Responsible for dealing with complex aspects of the remortgage transaction
Overall responsibility for files from opening through to completion with administrative support
Provide an exceptional service both to the client but also to introducers and associates
Deal with complex enquiries
Recognise potential risks and resolve issues without putting the client or business at risk
Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLAs) and in accordance with regulatory and statutory requirements
Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
Provide support and coaching to Trainee Case Managers
Optimise the client experience through use of our conveyancing systems and technology
Suggest improvements to current policies and procedures
The Person
We\’re looking for a skilled Case Manager with preferably around 2+ years\’ previous experience
An Enthusiastic team-player and natural self-starter able to work on own initiative
The Ability to deliver a high level of customer service
Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday on a remote basis
What we can offer
We aim to reward your hard work generously.
23 days holiday + 2 extra religious/cultural days
Remote working
Your birthday off!
Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.
At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.
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Contact Detail:
O'Neill Patient Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remortgage Case Manager
✨Tip Number 1
Familiarise yourself with the remortgage process and current market trends. Understanding the nuances of remortgaging will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the legal and conveyancing sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ONP Solicitors.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled challenging cases in the past. Case management often involves navigating complex situations, so showcasing your experience in this area will be beneficial.
✨Tip Number 4
Research ONP Solicitors and Movera thoroughly. Understanding their values, mission, and recent developments will help you tailor your approach and demonstrate genuine interest in becoming part of their team.
We think you need these skills to ace Remortgage Case Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Remortgage Case Manager. Highlight your understanding of the remortgage process and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the role at ONP Solicitors. Emphasise your case management experience and any legal knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at ONP Solicitors and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at O'Neill Patient Solicitors LLP
✨Understand the Remortgage Process
Make sure you have a solid grasp of the remortgage process, including key terms and stages. This will show your potential employer that you're knowledgeable and ready to hit the ground running.
✨Research ONP Solicitors and Movera
Familiarise yourself with ONP Solicitors and its parent company, Movera. Understanding their values, mission, and recent developments will help you tailor your answers and demonstrate genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client queries. Think of examples from your past experience where you've successfully managed similar situations.
✨Showcase Your Communication Skills
As a Remortgage Case Manager, strong communication is key. Be prepared to discuss how you effectively communicate with clients and colleagues, and provide examples of how you've resolved misunderstandings or conflicts.
