Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, manage Players Club accounts, and assist with promotions and events.
- Company: Bally's Corporation is a leading global casino-entertainment company with a vibrant culture.
- Benefits: Enjoy competitive pay, health coverage, 401(K) match, and exclusive perks.
- Why this job: Join a dynamic team, build relationships, and enhance guest experiences in a fun environment.
- Qualifications: Customer service skills, outgoing personality, and ability to work flexible hours required.
- Other info: Opportunity to grow within a reputable company in the gaming industry.
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.
The Role:
To staff the Players Club booths and assist with executing all efforts of the Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center.
Responsibilities:
- PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts.
- Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account - ex. point balances, promotional entries earned.
- Understand and properly communicate the benefits and privileges of the Players Club.
- Recognize and build relationships with frequent guests.
- Recognize abusers of the program and notify Management.
- Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
- Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
- Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
- Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
- Staff Catch a Rising Star ticket booth on show nights.
- Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
- Assist with Bus Tour greeting if required.
- Responsible for maintaining contact with other departments to ensure guest satisfaction.
- Inform management of all issues that may affect the smooth operations of the booths.
- Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
- All other related duties as assigned.
Qualifications:
- Superior customer service skills (1-3 years' experience preferred).
- Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees.
- Ability to speak, read and write English; bilingual is a plus.
- High School diploma or equivalent.
- Computer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs - Micros POS, ACSC, Total Promo, Ticketmaster.
- Ability to work flexible hours including days, nights, weekends, and holidays to specific job role.
- Excellent communication skills and the ability to communicate with all levels of employees and guests.
- Thorough working knowledge of the casino's procedures and guidelines are required.
- Ability to work independently as well as part of a team.
- Excellent Problem-Solving Skills and Ability to Work Under Pressure.
- Ability to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from Guests.
- Ability to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out Instructions.
- Ability to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions.
License Requirements:
- Rhode Island Department of Business Regulations.
Physical/Mental Requirements:
- Constantly must be able to walk, stand and sit for long periods of time.
- Occasionally must be able to lift up to 20lbs.
Working Conditions:
Gaming environment includes smoke, noise and bright lights.
What's in it for you:
- Competitive Salary with annual performance reviews.
- Comprehensive health coverage plan that includes medical, dental, and vision.
- 401(K)/ Company Match.
- Access Perks and Childcare discounts.
- Target Hourly Range: ($15.00/hr.)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Players Club Representative employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Players Club Representative
✨Tip Number 1
Familiarise yourself with Bally's offerings and promotions. Understanding the benefits of the Players Club will help you communicate effectively with guests and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since this role requires superior customer service, consider role-playing with friends or family to enhance your ability to handle guest inquiries and complaints.
✨Tip Number 3
Network with current or former employees of Bally's. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. This role requires availability on weekends and holidays, so highlighting your willingness to accommodate these needs can set you apart from other candidates.
We think you need these skills to ace Players Club Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong communication skills. Emphasise your ability to work in a fast-paced environment, as this is crucial for the Players Club Representative position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Bally's Corporation that attract you, such as their commitment to guest satisfaction and community engagement. Use examples from your past experiences to demonstrate how you can contribute to their team.
Showcase Relevant Skills: Highlight your proficiency with computer systems and software mentioned in the job description, like Microsoft Office and database systems. If you have experience with similar programs, be sure to include that to show you can hit the ground running.
Prepare for Potential Questions: Think about common interview questions related to customer service and problem-solving. Prepare answers that reflect your ability to handle guest inquiries and resolve issues effectively, showcasing your interpersonal skills and knowledge of the casino environment.
How to prepare for a job interview at Bally’s Corporation
✨Showcase Your Customer Service Skills
As a Players Club Representative, exceptional customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to connect with guests and handle inquiries effectively.
✨Know the Company Inside Out
Familiarise yourself with Bally's Corporation, its services, and the Players Club benefits. Understanding the company's offerings will allow you to answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to discuss situations where you've successfully collaborated with others, as well as times when you took initiative on your own. This will highlight your versatility.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to resolve guest complaints or manage difficult situations, and be ready to explain your thought process and actions taken.
