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For Companies At a Glance
- Tasks: Join our IT Support Team to tackle tech issues and support users across multiple sites.
- Company: Be part of a leading employer in the region, known for its commitment to innovation.
- Benefits: Enjoy a competitive salary up to £34,000, free parking, and a supportive work environment.
- Why this job: This role offers hands-on experience with diverse tech challenges and a chance to grow your skills.
- Qualifications: Proven experience in Desktop Support, knowledge of O365, Networks, and strong troubleshooting skills required.
- Other info: Full-time on-site role, Monday to Friday, perfect for those looking to kickstart their IT career.
The predicted salary is between 20400 - 47600 £ per year.
An IT Support Engineer is required to join one of the region's major employers who are looking to add further experience to their existing IT Support Team to provide support for incidents, IT issues and requests across multiple sites. The role will involve tasks ranging from building and installing PCs, supporting hardware (printers, scanners, mobiles, tablets), troubleshooting and resolving issues related to hardware, software and networks.
What you'll need to succeed:
- Proven experience in a similar Desktop Support / IT Engineer type position previously - ideally 2nd line and above.
- Knowledge of ITIL & Cisco preferred.
- Knowledge of O365, networks, troubleshooting & MS Intune.
- Strong experience of supporting mobile devices (Android / iOS).
- Excellent understanding of MS Windows OS.
What you'll get in return:
The role is full-time on-site (Mon to Friday) and comes with a salary of up to £34,000 + benefits. The site offers free parking.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Desktop Support employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support
✨Tip Number 1
Make sure to brush up on your technical skills, especially in areas like O365, MS Intune, and troubleshooting. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with ITIL and Cisco concepts, as they are preferred qualifications for this role. You might want to mention any relevant certifications or training you've completed in these areas to show your commitment to professional development.
✨Tip Number 3
Prepare for practical scenarios that may come up during the interview. Think about common hardware and software issues you've resolved in the past, and be ready to discuss your troubleshooting process in detail.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and the specific challenges faced by the IT Support Team, which can help you tailor your responses during the interview.
We think you need these skills to ace IT Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Desktop Support. Focus on your skills with hardware, software, and networks, as well as any specific tools like O365 and MS Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention your experience with troubleshooting and supporting mobile devices, and how you can contribute to the team.
Highlight Relevant Certifications: If you have certifications related to ITIL or Cisco, be sure to include them in your application. This will demonstrate your commitment to professional development in the IT field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've resolved issues, particularly with MS Windows OS, O365, and mobile devices.
✨Demonstrate Your Knowledge of ITIL and Cisco
Since knowledge of ITIL and Cisco is preferred, make sure to brush up on these topics. Be ready to explain how you've applied ITIL principles in your previous roles and any relevant Cisco experience you have.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of common IT issues you've faced and how you approached them, especially in a 2nd line support context.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team structure, the types of incidents you'll be handling, or opportunities for professional development.
