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- Tasks: Lead guest relations and ensure top-notch service at a luxury wellness retreat.
- Company: Join a new luxury lifestyle and wellness retreat in stunning West Dorset.
- Benefits: Enjoy a competitive salary, employee benefits, and on-site accommodation for overnight shifts.
- Why this job: Be an ambassador for luxury, enhance guest experiences, and work in a beautiful setting.
- Qualifications: 2+ years in a supervisory role in luxury hospitality; strong leadership and communication skills required.
- Other info: Must be available for weekend and night shifts; private accommodation provided.
The predicted salary is between 28000 - 42000 £ per year.
DUTY MANAGER (GUEST RELATIONS) FOR LUXURY LIFESTYLE & WELLNESS RETREAT
- Start Date: January 2025
- Location: West Dorset, UK
- Salary: Starting from £35,000 gross p.a. + employee benefits
- Contract: Full-Time, Permanent
Chace People is seeking a Duty Manager for a new, luxury lifestyle and wellness retreat nestled in the rolling hills of beautiful West Dorset. In this pivotal role, you will support the Head of Guest Relations and Head of F&B in creating a market-leading operation. By championing the company culture and fostering strong relationships within the team, you will drive exceptional service delivery across all operations and initiatives. As an ambassador for this luxury retreat, you will enhance its operational and PR efforts, engaging in guest interactions that deliver a memorable visual and physical experience.
Key Responsibilities:
Finance & Governance
- Adhere to financial procedures for procurement, stock, and resource management.
- Collaborate with Department Heads to optimise revenue.
- Prepare monthly performance reports with recommendations.
- Identify suppliers to enhance efficiency and reduce costs.
Duty Manager
- Ensure site safety and service quality, addressing guest issues promptly.
- Lead emergency procedures and overnight shifts as scheduled.
- Ensure GDPR compliance and manage waste and chemical storage.
- Conduct incident investigations and update risk assessments as needed.
F&B
- Implement Health & Safety policies for team and guest safety.
- Support F&B service standards and drive sales.
- Lead vineyard activities and wine tastings.
Guest Relations
- Maintain guest relations facilities and CRM system for optimal service.
- Act as the main point of contact for guest issues and feedback.
- Conduct site tours and manage guest resources (buggies, bikes, etc.).
- Ensure areas are presentable and all data complies with GDPR.
Requirements:
- Minimum of 2 years experience in a Duty Manager/Supervisory role within luxury hotels, resorts, or similar environments.
- Proven experience in managing guest interactions and enhancing the overall guest experience, particularly for ultra-high-net-worth clients.
- Experience using CRM systems and Microsoft packages (e.g., Mews, Opera, Guestline).
- Strong leadership and communication skills, with the ability to train and guide team members.
- Be available for weekend, evening, and night shifts. As Duty Manager, you will be required for at least 2 overnight shifts per week (private accommodation on-site, is provided for such instances).
- Must hold a valid driving licence and have own vehicle.
Duty Manager / Guest Relations Executive for Luxury Wellness Retreat employer: Chace People
Contact Detail:
Chace People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager / Guest Relations Executive for Luxury Wellness Retreat
✨Tip Number 1
Familiarize yourself with the luxury wellness retreat industry. Research current trends, guest expectations, and best practices in service delivery to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with others who can provide insights or referrals for the Duty Manager position.
✨Tip Number 3
Highlight your experience with CRM systems and guest relations in conversations. Be prepared to discuss specific examples of how you've enhanced guest experiences in previous roles.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully trained and guided team members in past positions. This will demonstrate your capability to foster a strong team culture at the retreat.
We think you need these skills to ace Duty Manager / Guest Relations Executive for Luxury Wellness Retreat
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and requirements, especially the emphasis on guest relations and operational excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in luxury hospitality, particularly in guest relations and supervisory roles. Make sure to include specific examples of how you've enhanced guest experiences in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for luxury service and wellness. Mention your understanding of the company culture and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, emphasize your leadership abilities, experience with CRM systems, and any knowledge of health and safety policies. These skills are crucial for the role and should be clearly articulated.
How to prepare for a job interview at Chace People
✨Showcase Your Guest Relations Skills
Highlight your experience in managing guest interactions, especially with high-net-worth clients. Be prepared to share specific examples of how you've enhanced the guest experience in previous roles.
✨Demonstrate Leadership Abilities
Discuss your leadership style and provide examples of how you've successfully trained and guided team members. This role requires strong leadership, so showcasing your ability to inspire and manage a team is crucial.
✨Familiarize Yourself with Financial Procedures
Since the role involves finance and governance, brush up on your knowledge of procurement, stock management, and financial reporting. Be ready to discuss how you've optimized revenue in past positions.
✨Prepare for Scenario-Based Questions
Expect questions about handling guest issues and emergency procedures. Prepare scenarios where you successfully resolved conflicts or ensured safety, demonstrating your problem-solving skills and adherence to policies.
