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- Tasks: Join our Costa team to create and serve delicious drinks and food.
- Company: Roadchef is the UK's 3rd largest Motorway Service Area provider, known for top brands.
- Benefits: Enjoy discounted meals, referral bonuses, and discounts at high street stores.
- Why this job: Be part of a supportive culture with great development opportunities and training provided.
- Qualifications: No experience needed; just bring your passion for customer service!
- Other info: Flexible shifts available, with full training to help you grow.
Our Site Director, Kersh, and his team at Northampton Services on the M1 near Northampton are looking for an energetic and adaptable Team Member to join their Costa team. You will be part of the prestigious Costa brand, creating and serving delicious Costa drinks, pastries, and freshly prepared food. You're sure to enjoy Costa Coffee as much as our customers do.
We offer flexible working patterns on either a Full or Part Time basis, with a variety of shifts available. Pay rates vary depending on your age.
What will set you apart?
- While experience in a similar or customer-facing role is ideal, it is not required. We value passion for customer service, ensuring everyone leaves with a smile.
- If you're new to this type of role, don't worry! Full training will be provided to help you become an excellent Barista and support your personal and professional growth.
Benefits include:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family, and friends at all Roadchef sites
- A cash bonus for each friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities — 65% of our current Managers started as Team Members
Who is Roadchef?
We are the UK's 3rd largest Motorway Service Area provider, featuring some of the UK's largest and best restaurants and retail brands. We are proud to be the only Motorway Service Area with the Platinum Investor in People accreditation. We have a 3-Star rating for 2025 and have been recognized as one of the top 5 Largest Companies to work for in 2024, as well as in the Leisure & Hospitality sector. Our approach emphasizes embracing everyone, fostering a culture where all employees can bring their best selves to work, and supporting diversity and inclusion initiatives to build a more equitable workplace.
Northampton - Team Member - Costa employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Northampton - Team Member - Costa
✨Tip Number 1
Familiarise yourself with the Costa brand and its offerings. Understanding their menu and the quality of service they provide will help you stand out during any informal conversations or interviews.
✨Tip Number 2
Show your enthusiasm for customer service. Since the role values passion over experience, be ready to share examples of how you've gone above and beyond for customers in previous roles or even in everyday situations.
✨Tip Number 3
Network with current employees if possible. Engaging with team members at Costa can give you insights into the work culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your adaptability. The job requires an energetic and adaptable approach, so think of instances where you've successfully adjusted to new challenges or environments.
We think you need these skills to ace Northampton - Team Member - Costa
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Costa is looking for in a Team Member. Highlight your passion for customer service and any relevant experience, even if it's not directly related.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role. Emphasise any customer-facing roles or teamwork experiences, and don't forget to mention your adaptability and enthusiasm.
Craft a Personal Statement: Write a personal statement that showcases your passion for coffee and customer service. Explain why you want to work at Costa and how you can contribute to the team, even if you're new to the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Roadchef
✨Show Your Passion for Customer Service
Since the role values a passion for customer service over experience, make sure to express your enthusiasm for helping others. Share any relevant experiences where you went above and beyond for customers, even if they are from different contexts.
✨Familiarise Yourself with Costa Products
Before the interview, take some time to learn about Costa's menu and their popular drinks and pastries. Being knowledgeable about what they offer will show your genuine interest in the brand and help you answer questions more confidently.
✨Emphasise Adaptability and Teamwork
As a Team Member, you'll need to be adaptable and work well with others. Prepare examples of times when you've successfully worked in a team or adapted to new situations, as this will demonstrate your suitability for the dynamic environment at Costa.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for growth within the company. This shows that you're engaged and serious about the position.
