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- Tasks: Support and deliver a top-notch factoring service for our communities.
- Company: Thenue Housing Association provides quality housing and support in Glasgow.
- Benefits: Enjoy flexible/hybrid working, competitive salary, and generous leave policies.
- Why this job: Join a caring organization that values its people and communities.
- Qualifications: Relevant experience in factoring and higher education required; professional qualification preferred.
- Other info: Interviews scheduled for February 4th & 6th, 2025.
The predicted salary is between 28800 - 43200 £ per year.
Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities. We are seeking a highly skilled, enthusiastic and motivated individual who will support and deliver our Factoring service for Thenue Housing Association Ltd. The post has responsibility for delivering an effective factoring service function which is responsive to the needs of the Association’s staff, Board and customers . You will be responsible for providing excellent customer service to owner occupiers, sharing owners and commercial owners as well as ensuring that the factoring service maximises its income. You will have direct and relevant experience in Factoring, work well as part of a team and be prepared to go the extra mile for our customers. You will have significant experience of factoring, coupled with experience of legislative and compliance requirements. Educated to a higher standard is required and a relevant professional qualification is desirable. Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Factoring Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be. In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy. A Basic Disclosure check will be required for this post. Thenue aims to be an equal opportunities employer. How to apply To apply, please download the information pack and application form on our website via the APPLY button. Interviews will be held on Tuesday 4th & Thursday 6th February 2025, in Thenue’s office at 423 London Road.
Factoring Officer employer: Thenue Housing Association
Contact Detail:
Thenue Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Factoring Officer
✨Tip Number 1
Familiarize yourself with the specific needs of Thenue Housing Association and its communities. Understanding their values and how they deliver their factoring service will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your direct experience in factoring and any relevant legislative knowledge. Be ready to provide examples of how you've successfully navigated compliance requirements in previous roles.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that highlight your ability to go the extra mile for clients. This will demonstrate your commitment to the high-quality service Thenue aims to provide.
✨Tip Number 4
Research the hybrid and flexible working policies at Thenue. Being knowledgeable about these options can help you ask insightful questions during the interview, showing your interest in their work culture.
We think you need these skills to ace Factoring Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Factoring Officer position. Understand the key responsibilities and required skills, especially focusing on customer service and factoring experience.
Tailor Your CV: Customize your CV to highlight relevant experience in factoring and customer service. Make sure to include specific examples of how you've gone the extra mile for customers in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the values of Thenue Housing Association. Mention your understanding of their commitment to community and customer care.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you can demonstrate your knowledge of legislative and compliance requirements in factoring. Be ready to discuss how you align with Thenue's culture and values.
How to prepare for a job interview at Thenue Housing Association
✨Understand the Factoring Service
Make sure you have a solid understanding of what factoring entails, especially in the context of Thenue Housing Association. Be prepared to discuss how you can enhance the service for owner occupiers and ensure compliance with legislative requirements.
✨Showcase Customer Service Skills
Since the role emphasizes excellent customer service, think of specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to communicate effectively and resolve issues promptly.
✨Embrace the Organization's Values
Familiarize yourself with Thenue Housing Association's culture and values. During the interview, express how your personal values align with theirs and how you can contribute to their mission of being a caring organization.
✨Prepare for Compliance Questions
Given the importance of legislative and compliance requirements in this role, be ready to discuss your experience in these areas. Prepare to answer questions about how you ensure compliance in your previous roles and how you stay updated on relevant regulations.
