Training and Process Support Analyst

Location: York area Hours: Full-time Salary: Competitive + excellent benefits Hybrid/flexible working available Are you a people-person with a passion for tech and a talent for making processes run smoothly? Staff Power is delighted to be recruiting on behalf of a respected and forward-thinking law firm based in the York area. We’re looking for a personable, proactive, and tech-savvy Training and Process Support Analyst to join their growing IT team. This is a fantastic opportunity for someone who loves helping others, is confident in delivering training, and wants to play a key role in driving positive change across the business. What You’ll Be Doing: Delivering tailored training sessions on IT systems, legal applications, and internal processes (1-to-1 and group) Supporting departments with process-related queries and helping them follow best practices Assisting with the rollout of new systems and ensuring smooth user adoption Creating clear, easy-to-follow user guides and documentation Providing hands-on support for internal systems, resolving “how-to” queries Helping onboard new starters with system/process training Monitoring usage to identify training needs and areas for improvement Collaborating with IT, Compliance, and department heads to keep processes sharp and consistent Who We’re Looking For: Friendly, approachable, and confident engaging with colleagues at all levels Confident in training at all levels Strong understanding of business processes and a knack for identifying inefficiencies Skilled in explaining systems and processes in a clear, user-friendly way Good organisational skills with the ability to juggle multiple priorities Confident using Microsoft Office and familiar with legal software (bonus points!) A genuine enthusiasm for helping people work smarter and more efficiently Occasional travel to other offices What’s on Offer: A supportive, friendly work culture where people genuinely enjoy what they do Flexible and hybrid working options Career development opportunities with a clear progression framework Great benefits package including pension, life cover, health plan, enhanced family leave, generous holiday allowance (including your birthday off!), and cycle-to-work scheme A social and collaborative environment where your input is valued Ready to make a difference and grow your career in a dynamic legal environment? Apply now through Staff Power and take the next step in your IT and training journey! #J-18808-Ljbffr