Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office, ensuring exceptional guest experiences and managing team development.
- Company: Join Aimbridge Hospitality EMEA, part of a global brand with over 1,600 hotels worldwide.
- Benefits: Enjoy hotel discounts, Wagestream for financial wellbeing, and volunteer days for charity support.
- Why this job: Be part of a passionate team that values quality and offers career growth opportunities.
- Qualifications: Must have at least two years of hotel reception experience, ideally in a management role.
- Other info: Work at the Mercure Hull Grange Park Hotel, where your contributions truly matter.
The predicted salary is between 28800 - 43200 £ per year.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels of various sizes.
What is in it for you? As part of the Aimbridge family, you will have access to a suite of benefits, including:
- Hotel discounts across our portfolio – Staff rates and up to 50% discount on food & beverage and spa services
- Wagestream – Stream up to 40% of your earned wages and set up automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance program
- Career and lifestyle breaks – Take time off for key life events
- Volunteer days – Up to two days per year to support a charity of your choice
A day in the life of… As Reception Manager, you will lead the Front Office operation, ensuring the delivery of an exceptional guest experience. You will handle customer inquiries and bookings promptly, courteously, and efficiently, always aiming to maximize revenue. Additionally, you will oversee recruitment and ongoing development of the front office team, setting departmental objectives and providing regular feedback. Based at the Mercure Hull Grange Park Hotel, you will be part of a passionate team that values quality over clock-watching.
What do we need from you? The ideal candidate will have at least two years of hotel reception experience, preferably with management responsibilities.
Reception Manager employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and its portfolio. Understanding their values, mission, and the specific hotels they manage will help you tailor your approach during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Aimbridge Hospitality. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Reception Manager role.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Highlight specific examples where you successfully led a team, improved guest satisfaction, or increased revenue, as these are key aspects of the Reception Manager position.
✨Tip Number 4
Showcase your customer service skills during any interactions with the recruitment team. As a Reception Manager, exceptional communication and problem-solving abilities are crucial, so make sure to demonstrate these qualities in your conversations.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Reception Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your hotel reception experience, particularly any management responsibilities. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team and enhance guest experiences.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your leadership skills and customer service excellence. Make sure to mention your familiarity with hotel operations and any relevant software you’ve used.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully motivated and developed your team members in the past.
✨Demonstrate Customer Service Excellence
Highlight your ability to handle customer inquiries and resolve issues efficiently. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in your previous roles.
✨Familiarise Yourself with Aimbridge Hospitality
Research Aimbridge Hospitality and its portfolio of hotels. Understanding their values and the brands they work with will show your genuine interest in the company and help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to guest complaints or team conflicts, and think about how you would handle these situations effectively.
