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- Tasks: As a House Porter, you'll ensure seamless service and delight our guests with attention to detail.
- Company: Join the Dorchester Collection, known for excellence and a vibrant team culture.
- Benefits: Enjoy fantastic bonuses, complimentary hotel stays, and discounts at top bars and restaurants.
- Why this job: Become part of a legendary team with opportunities for growth and a supportive work environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Access immediate well-being advice and enjoy vibrant social events throughout the year.
The predicted salary is between 20000 - 30000 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us as a House Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a House Porter at 45 Park Lane, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £750 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
You’ll love what you do and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during the day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience.
Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our House Porters. The items shared are the essence of a day in the life of a House Porter, but we’ll make sure you are provided with specifics on how we care for our hotel.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a House Porter, you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language.
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Porter
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. Understanding their emphasis on passion, personality, respect, teamwork, and creativity will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing exceptional service, which is crucial for a House Porter.
✨Tip Number 3
Network with current or former employees of the Dorchester Collection. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability. As a House Porter, you'll need to handle various tasks and special requests, so being able to illustrate your ability to manage changing priorities will be beneficial.
We think you need these skills to ace House Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a House Porter. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description, such as attention to detail, communication skills, and customer service ethic. Use specific examples from your past experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's values. Mention how you can contribute to creating a memorable experience for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at 45 Park Lane
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the company's values.
✨Demonstrate Attention to Detail
As a House Porter, attention to detail is crucial. Be prepared to discuss situations where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This will showcase your ability to meet the high standards expected.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked situational questions, so think about how you would handle various guest requests and ensure you convey your ideas effectively.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well within a team and adapt to changing circumstances. Share examples of how you've collaborated with colleagues to achieve common goals, as this reflects the company's emphasis on working together.
