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- Tasks: Engage with guests, manage queries, and create memorable experiences in a vibrant hotel environment.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a supportive community that values your hard work and offers clear paths for progression.
- Qualifications: A friendly personality, multitasking skills, and a passion for guest engagement are essential.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 36000 £ per year.
As a Guest Relations Officer, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
- We love to get together and celebrate: we regularly host Thank You Week and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration.
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
- Ongoing job-related training programmes with clear paths for progression.
If you're our ideal Guest Relations Officer, you will:
- Be yourself!
- Enjoy engaging with guests and creating those wow moments we love that our guests leave with a desire to come back!
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
- Feel confident to promote the services that we offer at the hotel.
- Act as an approachable point of contact between guests and the team.
- Be able to multitask and manage guests queries efficiently.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Hospitality professional! Our GROWonline learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, Come Join Us Guest Care training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
Contact Detail:
The Dilly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what the hotel offers will help you engage confidently with guests and provide them with tailored recommendations.
✨Tip Number 2
Practice your communication skills. As a Guest Relations Officer, you'll need to interact with a diverse range of guests. Role-playing different scenarios with friends or family can help you feel more prepared for real-life situations.
✨Tip Number 3
Showcase your personality! The job description emphasises being yourself, so think about how you can convey your warm and friendly nature during any interactions, whether in person or over the phone.
✨Tip Number 4
Research common guest queries and concerns. Understanding what guests typically ask about can help you respond quickly and effectively, demonstrating your ability to multitask and manage their needs efficiently.
We think you need these skills to ace Guest Relations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what a Guest Relations Officer does. Highlight the key responsibilities and think about how your skills and experiences align with them.
Craft a Personalised Cover Letter: Write a cover letter that reflects your warm and friendly personality. Mention specific examples of how you've engaged with guests or handled queries in previous roles, showcasing your ability to create 'wow' moments.
Tailor Your CV: Ensure your CV is tailored to the role by emphasising relevant experience in hospitality or customer service. Use keywords from the job description to make it clear you’re a great fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest-facing role.
How to prepare for a job interview at The Dilly
✨Show Your Personality
As a Guest Relations Officer, your warm and friendly personality is key. Make sure to let your true self shine during the interview, as this role is all about creating those memorable 'wow' moments for guests.
✨Demonstrate Multitasking Skills
The hotel environment can be fast-paced, so be prepared to discuss how you manage multiple tasks efficiently. Share examples from past experiences where you've successfully handled guest queries while juggling other responsibilities.
✨Know the Hotel and Local Area
Familiarise yourself with the hotel’s services and local attractions. During the interview, showcase your knowledge by suggesting local recommendations or discussing how you would promote the hotel’s offerings to guests.
✨Engage with the Interviewer
Treat the interview like a conversation rather than a formal Q&A. Ask questions about the team culture and how they celebrate successes, showing your enthusiasm for being part of a vibrant community.
