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For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support for IT issues.
- Company: Join a world-class financial services firm investing in IT growth.
- Benefits: Enjoy a competitive salary, exceptional benefits, and opportunities for skill development.
- Why this job: Be part of a new IT support team and make a real impact.
- Qualifications: Must be ITIL Certified with experience in IT Controls Governance.
- Other info: This role is based in London and offers hands-on experience.
The predicted salary is between 40000 - 45000 £ per year.
An urgent requirement for an ITIL Certified IT Support Engineer.
Location: London, City Office based.
To be considered for this position, you must be ITIL Certified (any level will be fine). You MUST also have extensive and recent experience in IT Controls Governance and exposure to joiner/leaver/mover processes. Strong audit remediation experience is required for this position.
Usual Microsoft Desktop Support skills required: Windows, AD, Azure, Office 365, Intune, PC, Laptop Support, Remote Support, Exchange, etc. This is mainly a 1st and 2nd Line Technical Support position.
My client is a world-class Financial Services and insurance firm growing and looking to invest heavily in 2025 in their IT Department. Now is an ideal time to join their newly created (in-house) IT Support Function (around 4-5 people at present).
Salary: £40,000 - £45,000 + Exceptional benefits and a chance to learn new skills and gain hands-on experience.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology, Customer Service, Finance
Industries: Financial Services, Insurance, Legal Services
IT Support Operations Engineer employer: i3
Contact Detail:
i3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Operations Engineer
✨Tip Number 1
Make sure to brush up on your ITIL knowledge and be ready to discuss how you've applied ITIL principles in your previous roles. This will show that you not only have the certification but also practical experience.
✨Tip Number 2
Familiarise yourself with the specific IT controls governance frameworks relevant to the financial services sector. Being able to speak confidently about these frameworks during your interview can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your experience with joiner/leaver/mover processes, as well as any audit remediation work you've done. Real-life scenarios can demonstrate your problem-solving skills and technical expertise effectively.
✨Tip Number 4
Since this role involves a lot of desktop support, ensure you're comfortable discussing your experience with Microsoft products like Windows, Azure, and Office 365. Highlighting your hands-on experience with these tools will be crucial.
We think you need these skills to ace IT Support Operations Engineer
Some tips for your application 🫡
Highlight Your ITIL Certification: Make sure to prominently feature your ITIL certification in your CV and cover letter. Specify the level of certification you hold and any relevant training or courses you've completed.
Detail Your Experience with IT Controls Governance: In your application, provide specific examples of your extensive experience in IT Controls Governance. Discuss your involvement in joiner/leaver/mover processes and how you've contributed to audit remediation efforts.
Showcase Technical Skills: List your technical skills clearly, especially those related to Microsoft Desktop Support such as Windows, Active Directory, Azure, Office 365, and Intune. Use bullet points for clarity and ensure you mention any remote support experience.
Tailor Your Cover Letter: Craft a tailored cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in joining their newly created IT Support Function and how your skills align with their needs.
How to prepare for a job interview at i3
✨Showcase Your ITIL Certification
Make sure to highlight your ITIL certification during the interview. Be prepared to discuss how your knowledge of ITIL principles can benefit the company's IT support operations.
✨Demonstrate Your Experience with IT Controls Governance
Since extensive experience in IT Controls Governance is crucial, come ready to share specific examples from your past roles. Discuss how you've handled joiner/leaver/mover processes and any challenges you faced.
✨Highlight Your Technical Skills
Be sure to mention your proficiency in Microsoft Desktop Support skills, including Windows, AD, Azure, Office 365, and more. Prepare to answer technical questions or even troubleshoot scenarios to demonstrate your expertise.
✨Prepare for Audit Remediation Questions
Given the importance of audit remediation experience, think of instances where you've successfully navigated audit processes. Be ready to explain your approach and the outcomes of your actions.
