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- Tasks: Lead a team to ensure smooth operations at a high-security site in York.
- Company: Join ISS, a global leader in workplace and facility management dedicated to making the world work better.
- Benefits: Enjoy opportunities for professional development, apprenticeships, and a supportive team environment.
- Why this job: Make a real impact by transforming customer service and elevating service standards in a prestigious setting.
- Qualifications: Experience in Facilities Management with strong technical knowledge and proven leadership skills required.
- Other info: Diversity and inclusivity are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
The Facilities Manager will play a key role in overseeing the seamless operation of a prestigious, high-security site in a prime city centre location. Leading a team that includes three security guards, three receptionists, a Catering Manager, and two catering assistants, this role demands a strong leader who can drive service excellence while fostering a collaborative working environment.
This is an exciting opportunity for someone looking to make a real impact, with involvement in planned preventive & predictive maintenance (PPPMs) and small works, as well as the chance to transform the customer service experience on-site. The successful candidate will work closely with the client and other agencies, building strong relationships and ensuring the highest standards of service. Given the nature of the site, security is paramount, and the Facilities Manager will be actively involved in site tours, inductions, and escorting procedures. While there is an Assistant Manager on-site who manages the cleaning team, the Facilities Manager will not have direct responsibility for this area. Instead, they will focus on delivering a Total Facilities Management (TFM) approach, with a particular emphasis on Hard FM, as upcoming project work will require a candidate with a strong technical background. This role is perfect for a Facilities Manager-regardless of sector-who is eager to innovate and elevate service standards. Customer service is at the heart of this role, making it ideal for someone with fresh ideas and a passion for transforming a high-profile site into a best-in-class workplace. Opportunities for progression and professional development, including apprenticeships, are available as part of a supportive North East regional team.
Key Responsibilities- Oversee integrated facility operations, ensuring compliance with SLAs
- Build strong relationships with stakeholders as a trusted service partner
- Lead contract management team, driving service improvements
- Embed a strong health & safety culture and ensure compliance
- Maintain accurate data and reporting for maintenance and H&S
- Plan and deliver effective recruitment, training, and development
- Manage contract budgets, financial targets, and SLAs
- Handle customer queries and complaints efficiently
- Ensure timely completion of reporting and administration
- Drive cost control, revenue opportunities, and margin improvements
- Facilities Manager experience in Hard & Soft FM
- Strong technical infrastructure, asset, and engineering system knowledge
- Proven leadership and team management skills
- Service and customer-oriented with a commercial mindset
- Excellent communication and stakeholder management
- Proficient in MS Office
- Contractor management experience (working at height, confined space, hot works, etc.)
- Health & Safety expertise
- Knowledge of relevant legislation, regulations, and standards
- Eligible for BPSS Clearance
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Facilities Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of Hard Facilities Management (FM) and be prepared to discuss your technical knowledge during the interview. Highlight any relevant experience you have in managing infrastructure and engineering systems, as this will be crucial for the role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to share instances where you drove service improvements or fostered a collaborative environment, as these qualities are essential for the Facilities Manager position.
✨Tip Number 3
Since customer service is at the heart of this role, think about innovative ideas you've implemented in previous positions that enhanced the customer experience. Be prepared to discuss how you can bring fresh perspectives to transform the service standards at the site.
✨Tip Number 4
Research ISS's commitment to corporate responsibility and inclusivity. Being able to articulate how your values align with theirs can set you apart from other candidates. Show that you're not just looking for a job, but that you want to contribute to their mission of making the world work better.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in Hard and Soft FM. Emphasise your leadership skills and any technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive service excellence. Mention specific examples of how you've transformed service standards in previous roles.
Highlight Relevant Qualifications: Include any certifications or qualifications related to health and safety, facilities management, or technical infrastructure. This will demonstrate your expertise and suitability for the role.
Showcase Stakeholder Management Skills: In your application, provide examples of how you've built strong relationships with stakeholders in past positions. This is crucial for the Facilities Manager role, so make it clear how you can be a trusted service partner.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure environments.
✨Demonstrate Technical Knowledge
Given the emphasis on Hard FM and technical infrastructure, brush up on relevant systems and maintenance practices. Be ready to discuss your experience with predictive maintenance and any technical projects you've led.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Prepare to share specific instances where you've transformed customer experiences or resolved complaints effectively, showcasing your service-oriented mindset.
✨Prepare for Health & Safety Discussions
With a strong focus on health and safety compliance, be ready to talk about your knowledge of relevant legislation and how you've embedded a safety culture in previous roles. This will demonstrate your commitment to maintaining high standards.
