Registration-Switchboard Clerk - Pemberton

The salary range for this position is CAD $27.56/Hr. - CAD $27.56/Hr.

The Providence Health Care’s Health Information Management Administration team is hiring! Your duties will include:

• Reporting to the Coordinator and/or designate, performs a variety of registration and switchboard functions such as registering patients for emergency services and diagnostic procedures in the computerized admission/discharge/transfer system.
• Processes admissions, transfers, and discharges.
• Operates the computerized telephone exchange, locates personnel through the use of pagers, answering services, and the public address systems, and responds to emergencies.
• Performs reception, records management, and other related clerical functions as required.

What does the Health Information Management team do? Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at Health Organizations sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority, and Vancouver Coastal Health. Approximately 1,450 staff work in the following Service Areas: Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional Corporate Services include: Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development, and we aim to support our teams to flourish.

What You Bring

• Education, Training & Experience: Grade 12 and two years' recent, related experience or an equivalent combination of education, training, and experience.
• Skills And Abilities: Ability to keyboard at 40 w.p.m. Knowledge of medical terminology.

What We Offer

• Competitive Salary: $27.56
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities.
• Inclusive culture: We respect the diversity, dignity, and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day

• Interviews patients, relatives, and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patients in the computerized admission/discharge/transfer system.
• Accesses HealthNet as required to determine the patient's healthcare number (PHN) or assigns a new PHN if required.
• Completes and prints registration forms related to the documentation of patients and forwards this information to emergency/treatment areas.
• Obtains signatures as appropriate.
• Prepares and applies identity bands to patients.
• Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts and explains hospital policy regarding deposits.
• Receives and records patient valuables for safekeeping.
• Escorts patients or arranges for patients to be taken to emergency/treatment areas.
• Assists with arrangements for patient transfers to other facilities by processing and forwarding required documentation.
• Follows established quality assurance procedures by reviewing and editing patient data; produces audit reports as requested.
• Retrieves patient records according to established policies and procedures and photocopies information.
• Files loose forms and reports in the chart.
• Responds to requests for the release of patient information for urgent continuity of care by performing duties such as receiving requests, retrieving charts, photocopying, and releasing in accordance with established procedures.
• Provides telephone exchange services by operating a computerized switchboard to receive and transfer calls, utilizing pagers, answering service, and the public address system to contact individuals; takes messages for staff and forwards them by telephoning directly.
• Responds to a variety of emergency signals for such situations as cardiac arrest, bomb threats, and disasters by operating locating equipment and following established codes and procedures to notify appropriate individuals and departments.
• Performs clerical duties such as typing non-technical material such as correspondence, reports, and labels, sorting and preparing incoming and outgoing mail, photocopying, filing, and operating the facsimile machine.
• Maintains an inventory of supplies by completing order requisitions and submitting them to the supplier and/or Stores as required.
• Assists with the transition of new employees and students to the work of the area by demonstrating procedures and answering related questions.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.