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- Tasks: Monitor calls, coach staff, and ensure compliance with regulations.
- Company: PremierPMI is a leading independent insurance broker with a people-first culture.
- Benefits: Enjoy flexible hours, hybrid working, free parking, and gym discounts.
- Why this job: Join a supportive team that values equality and nurtures talent.
- Qualifications: Call centre experience and strong communication skills are preferred.
- Other info: Work from home three days a week in a modern workspace.
The predicted salary is between 28800 - 43200 £ per year.
Join PremierPMI as a Compliance Monitoring Officer. Based in Cheltenham and North London, our site offers a modern workspace with excellent facilities, public transport access, and ample parking. We support flexible hours and hybrid working, allowing you to work from home three days a week.
Key Responsibilities:
- Monitor customer calls, providing feedback on content and quality.
- Coach staff to enhance compliance performance.
- Ensure high standards and adherence to regulations.
- Act as a compliance expert and advisor for all levels.
Requirements:
- Call Centre background with supervisory experience preferred.
- Excellent communication and interpersonal skills.
Benefits:
- Free parking
- Life insurance
- Referral programme
- 50% Virgin gym discount
About PremierPMI:
Since 1985, PremierPMI has grown to become a leading independent insurance broker with a global presence. We maintain a unique, people-first culture driven by equality, fairness, and respect. Our focus on nurturing talent ensures that our team thrives in a supportive and dynamic environment.
Job Type: Full Time
Job Location: Hybrid
Compliance Monitoring Officer- Full-Time employer: Premier Insurance Services Limited.
Contact Detail:
Premier Insurance Services Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Monitoring Officer- Full-Time
✨Tip Number 1
Familiarise yourself with compliance regulations relevant to the insurance industry. Understanding the specific laws and standards that PremierPMI adheres to will demonstrate your commitment and expertise during any discussions.
✨Tip Number 2
Highlight your call centre experience in conversations or interviews. Be ready to share specific examples of how you've successfully coached staff or improved compliance performance in previous roles.
✨Tip Number 3
Prepare to discuss your communication style and how it has helped you build relationships in a supervisory role. Being able to articulate your interpersonal skills will be crucial, especially since you'll be advising various levels within the company.
✨Tip Number 4
Research PremierPMI's culture and values. Understanding their people-first approach will help you align your responses and show that you're a good fit for their team-oriented environment.
We think you need these skills to ace Compliance Monitoring Officer- Full-Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Compliance Monitoring Officer. Familiarise yourself with the key tasks such as monitoring customer calls and coaching staff, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any call centre experience and supervisory roles you've held. Use specific examples to demonstrate your communication skills and ability to enhance compliance performance.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for compliance and your understanding of PremierPMI's culture. Mention how your values align with their people-first approach and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a compliance role.
How to prepare for a job interview at Premier Insurance Services Limited.
✨Understand Compliance Standards
Familiarise yourself with the key compliance regulations relevant to the role. Being able to discuss these standards confidently will demonstrate your expertise and show that you are serious about the position.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored others in a call centre environment. Highlighting your ability to enhance compliance performance through effective coaching will resonate well with the interviewers.
✨Demonstrate Communication Prowess
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle difficult conversations and provide constructive feedback.
✨Emphasise Flexibility and Adaptability
With the hybrid working model in place, be prepared to discuss how you manage your time and adapt to different working environments. Sharing your experiences with flexible hours can highlight your suitability for the role.
