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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise sales in our jewellery store.
- Company: Join Signet, the powerhouse behind H. Samuel and Ernest Jones, with over 270 stores in the UK.
- Benefits: Enjoy competitive pay, sales incentives, staff discounts, and flexible hours during peak times.
- Why this job: Kickstart your management career with training and support while working in a vibrant retail environment.
- Qualifications: Retail or customer service experience is essential; strong communication and sales skills are a must.
- Other info: Embrace diversity and inclusion in a company committed to your career development.
Our Supervisors have a special talent for amazing our Customers! We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it - and our Store Supervisors are the people who bring that product knowledge to life!
You will be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You will also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.
Your Background
You will have retail or customer service experience, but what really sets you apart is your ability to sell. You will have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You will also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.
What’s next?
When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don’t miss any updates with your application.
Your rewards
We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends. What is also really amazing about Signet are the career development opportunities. If you’ve got potential, we’ll help you fulfil it. We’ve got the training and development programmes in place to really help you make the most of your talent!
Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Supervisor - Ernest Jones - Permanent - Part Time employer: Ernest Jones
Contact Detail:
Ernest Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ernest Jones - Permanent - Part Time
✨Tip Number 1
Familiarise yourself with the products sold at Ernest Jones. Understanding the unique features and benefits of jewellery will help you demonstrate your product knowledge during the interview process, showcasing your ability to engage customers effectively.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you build confidence in discussing product features and enhancing customer service, which is crucial for a Supervisor role.
✨Tip Number 3
Prepare for the online assessment by reviewing common retail scenarios and customer service challenges. Being ready to tackle these situations will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
When recording your video introduction, be sure to convey your passion for jewellery and customer service. Highlight any relevant experience and express your enthusiasm for joining the team, as this will make a strong impression on the hiring manager.
We think you need these skills to ace Supervisor - Ernest Jones - Permanent - Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supervisor position at Ernest Jones. Understand the key responsibilities and required skills, especially the importance of product knowledge and customer service.
Tailor Your CV: Highlight your retail or customer service experience in your CV. Emphasise any achievements related to sales and customer satisfaction, as these are crucial for the role. Use specific examples to demonstrate your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for jewellery retail and your understanding of the products. Mention why you want to work for Ernest Jones specifically and how your skills align with their values and goals.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment. Familiarise yourself with common assessment formats and practice relevant skills, such as situational judgement and customer service scenarios, to increase your chances of success.
How to prepare for a job interview at Ernest Jones
✨Showcase Your Product Knowledge
Make sure to brush up on your knowledge of jewellery and watches before the interview. Be prepared to discuss where gems come from, how different watches function, and any other product details that might impress the interviewer.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Be ready to share these stories during the interview to highlight your ability to connect with customers and enhance their shopping experience.
✨Express Your Ambition
Since this role is a stepping stone to management, convey your career aspirations clearly. Discuss how you see yourself growing within the company and how you plan to take advantage of the training and development opportunities offered.
✨Prepare for the Online Assessment
Before the interview, ensure you complete the online assessment thoroughly. This is an important step in the application process, so take it seriously and prepare as if it were part of the interview itself.
