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For Companies At a Glance
- Tasks: Engage customers and showcase Samsung products while providing top-notch service.
- Company: Join the dynamic team at PRS& Samsung, a leader in tech retail.
- Benefits: Enjoy employee discounts, monthly bonuses, and well-being support.
- Why this job: Be part of a passionate team and grow your skills in a fast-paced environment.
- Qualifications: A love for technology and excellent people skills are essential.
- Other info: Temporary role from July to September with flexible hours.
Location: Samsung Experience Store, Oxford St/Stratford/White City
Temporary contract: Beginning of July - 28th September
Hours: 18/24/30HR
Pay: Standard - £13.21ph
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Oxford St/ Stratford / White City.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Store - Temporary employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store - Temporary
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you connect with customers but also demonstrate your genuine passion for tech during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can prepare you for the dynamic retail environment and show your ability to handle various customer interactions.
✨Tip Number 3
Visit the Samsung Experience Store before your interview. Observe how staff interact with customers and the store layout. This insight will help you understand the brand's ethos and give you talking points during your application process.
✨Tip Number 4
Network with current or former employees of PRS& or Samsung. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Retail Assistant - Samsung Experience Store - Temporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you showcased your passion for technology and your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the Samsung brand. Mention specific skills that align with the job description, such as adaptability and a love for tech, to demonstrate why you're a great fit.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've built strong relationships with customers in past roles. Highlight your ability to deliver exceptional customer service and how you can contribute to a positive store environment.
Highlight Continuous Learning: Mention any relevant training or courses you've completed that relate to technology or customer service. This shows your commitment to personal growth and staying updated on industry trends, which is crucial for this role.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past, and be ready to discuss the latest Samsung innovations. This will demonstrate that you're not just a retail assistant but a tech enthusiast who can connect with customers.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer interaction, highlight your previous experiences in customer service. Prepare specific examples where you went above and beyond to assist a customer, showcasing your ability to create memorable experiences that align with Samsung's ethos.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Be prepared to discuss situations where you've had to adapt quickly to new challenges or changes in your work environment. This will show that you can thrive under pressure and maintain high service standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the position. This shows your interest in the role and helps you assess if it's the right fit for you.
