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- Tasks: Manage customer enquiries and orders, ensuring efficient service and timely communication.
- Company: Join a well-known client with a strong reputation in customer service excellence.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team environment.
- Why this job: Be part of a dynamic team that values process improvement and customer satisfaction.
- Qualifications: Fluent in French and another EU language; customer service experience preferred.
- Other info: 40-hour work week, Monday to Friday, with opportunities for growth and development.
The predicted salary is between 22400 - 25200 £ per year.
Our well-known Client is looking for a French speaking Customer Service with an additional EU language. £28-£30K based upon skills and experience.
Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break.
Languages: French + another EU language
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request.
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday.
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc).
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).
- To implement process improvements which will improve operational effectiveness and enhance profitability.
- To ensure that customer account records are kept up to date for audit purposes.
- To identify and resolve with the data management team any master data errors affecting the OTC process.
- To provide support for other members of the team (and back up as required for other CS teams).
Customer Service French Speaking employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service French Speaking
✨Tip Number 1
Brush up on your French and any additional EU language you speak. Being fluent is crucial, so practice common customer service phrases and scenarios to ensure you're ready for real-life interactions.
✨Tip Number 2
Familiarise yourself with customer service software and ticketing systems. Since the role involves managing enquiries and orders through various platforms, having a good grasp of these tools will give you an edge.
✨Tip Number 3
Understand the importance of effective communication. Prepare to demonstrate your ability to liaise with different departments and manage customer expectations, as this is key in providing excellent service.
✨Tip Number 4
Research the company and its products or services. Knowing their offerings will help you answer customer queries more effectively and show that you're genuinely interested in the role.
We think you need these skills to ace Customer Service French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in managing enquiries and orders. Emphasise your proficiency in French and any additional EU language, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer service and how your skills align with the responsibilities listed in the job description. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the role, such as problem-solving, communication, and the ability to manage multiple systems. Mention any experience with electronic order management or liaising with different departments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in customer service roles.
How to prepare for a job interview at Antal International Network
✨Showcase Your Language Skills
Since the role requires fluency in French and another EU language, be prepared to demonstrate your proficiency. You might be asked to conduct part of the interview in both languages, so practice common customer service scenarios in each.
✨Understand Customer Service Principles
Familiarise yourself with key customer service concepts and best practices. Be ready to discuss how you would handle specific customer enquiries or complaints, showcasing your problem-solving skills and ability to manage expectations.
✨Highlight Your Technical Savvy
The job involves navigating multiple systems and managing electronic orders. Be prepared to talk about your experience with similar systems or software, and how you can quickly adapt to new technologies.
✨Demonstrate Team Collaboration
This role requires regular communication with various departments. Share examples from your past experiences where you successfully collaborated with others to resolve issues or improve processes, emphasising your teamwork skills.
