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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team where your passion for customer service and coffee shines.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, afternoons, evenings, and weekends.
Location: M41 7ZAS
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service are what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and the flexibility to work a range of hours, including early mornings, afternoons, evenings, and weekends.
If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities as a Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
- Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards
- Carrying out temperature checks and recording them as per company process
- Completing daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant to contribute towards achieving them
- Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations
- Reporting all work-related near misses, injuries, and illnesses as soon as possible
- Following correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Restaurant Team Member.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability for early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer service. Sharing your enthusiasm for the products and the experience you want to create for customers can set you apart from other applicants.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Restaurant Team Member. Emphasise your ability to work in a fast-paced environment and your passion for delivering excellent guest experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your love for coffee and how you embody the friendly, welcoming spirit that Tim Hortons values. Be sure to connect your previous experiences to the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as communication, teamwork, and flexibility. Provide specific examples of how you've demonstrated these skills in past roles, especially in customer service settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a positive team player is crucial. Highlight your ability to work well in a team and share instances where you collaborated effectively with colleagues to achieve common goals.
✨Be Prepared for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss times when you successfully managed multiple tasks or dealt with difficult customers while maintaining a friendly attitude.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products, especially their coffee and bakery items, will show your genuine interest in the role and the company.
