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- Tasks: Be the friendly face of our reception, handling enquiries and managing post.
- Company: Join a vibrant team dedicated to community support and engagement.
- Benefits: Enjoy flexible hours, professional development opportunities, and a dynamic work environment.
- Why this job: Make a real impact while developing your skills in a supportive atmosphere.
- Qualifications: Strong admin skills and a good grasp of Microsoft Office are essential.
- Other info: This role requires a DBS check for safety and security.
The predicted salary is between 22000 - 30000 £ per year.
We have a fantastic new job opportunity for a Front Desk Duty Officer / Receptionist with excellent interpersonal, communication, customer service and administrative skills with the ability to multitask and prioritise.
Working as the Front Desk Duty Officer / Receptionist you will provide a welcoming and professional reception service. Taking responsibility for ensuring that all incoming post is sorted and received and that parcels are logged and forwarded to authorised business users.
As the Front Desk Duty Officer / Receptionist you will be dealing effectively with face to face, telephone and email enquiries. Completing booking forms to ensure customer requirements are met, issuing receipts for cash and card payments taken and reconciling payments received.
DUTIES
- Provide a welcoming and professional reception service.
- Taking responsibility for ensuring that all incoming post is sorted and received and that parcels are logged and forwarded to authorised business users.
- Dealing effectively with face to face, telephone and email enquiries.
- Completing booking forms to ensure customer requirements are met, issuing receipts for cash and card payments taken and reconciling payments received.
- Working effectively as a team member, sharing information and supporting colleagues in delivering open days, events and projects.
- Ensure that monitoring and recording systems are used (computer based and manual) to share information and support service delivery.
- Support the wider team ensuring that hireable space is available as booked including the setting out, clearing/cleaning of rooms/space.
- Ensure that the presentation of the reception and communal areas are excellent at all times.
- Support the day to day Health and Safety checks and monitoring.
- Actively promote the centre and the services that it offers via a number of channels.
- Undertake personal development in the role from personal and professional purposes.
CANDIDATE REQUIREMENTS
- Good administration skills and working knowledge of Microsoft Office.
- Great organisational / time management skills.
- This role is subject to a DBS check (site dependant).
Front Desk Duty Officer / Receptionist employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Duty Officer / Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Front Desk Duty Officer. Understanding the nuances of customer service, handling enquiries, and managing administrative tasks will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with face-to-face interactions, phone calls, and emails, being articulate and clear will demonstrate your suitability for the role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to multitask effectively, which is crucial for this position.
✨Tip Number 4
Research the company and its services thoroughly. Being knowledgeable about what they offer will not only impress during the interview but also allow you to actively promote their services as part of your role.
We think you need these skills to ace Front Desk Duty Officer / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the duties of a Front Desk Duty Officer / Receptionist. Emphasise your customer service, communication, and administrative skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully handled similar responsibilities in the past, such as managing enquiries or coordinating events.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Mention your proficiency in Microsoft Office and any experience with monitoring and recording systems, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Desk position.
How to prepare for a job interview at AWD online
✨Showcase Your Interpersonal Skills
As a Front Desk Duty Officer / Receptionist, your ability to communicate effectively is crucial. During the interview, demonstrate your interpersonal skills by engaging with the interviewer, maintaining eye contact, and showing enthusiasm for the role.
✨Prepare for Common Scenarios
Think about common situations you might face in this role, such as handling difficult customers or managing multiple tasks at once. Be ready to discuss how you would approach these scenarios, showcasing your problem-solving abilities and customer service skills.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Highlight Your Organisational Skills
This role requires excellent organisational and time management skills. Be prepared to provide examples from your past experiences where you successfully managed your time and prioritised tasks, ensuring smooth operations in a busy environment.
