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For Companies At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events daily.
- Company: Join a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free food, discounts, career development, and flexible hours.
- Why this job: Be part of a fun team where every day is different and exciting!
- Qualifications: Enthusiastic, friendly, and able to work in a fast-paced environment.
- Other info: Flexible shifts including evenings and weekends; perfect for students!
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Bristol employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Bristol
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres, such as bowling, escape rooms, and karaoke. This knowledge will help you engage confidently with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Be ready to discuss how you maintained a positive attitude and ensured customer satisfaction, as this is crucial for the role.
✨Tip Number 3
Highlight your flexibility and willingness to work evenings and weekends. Since our centres are busy during these times, demonstrating your availability will make you a more attractive candidate.
✨Tip Number 4
Emphasise your teamwork skills and ability to adapt to different roles within the centre. Being able to work across various departments will show that you're versatile and ready to contribute to the fun atmosphere we pride ourselves on.
We think you need these skills to ace Customer Service Assistant - Bristol
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your customer service experience, communication skills, and any previous roles in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as the fun environment and opportunities for career development.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your passion for customer service and how you enjoy working in a fun, fast-paced environment.
✨Demonstrate Your Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Show that you're adaptable and willing to take on various tasks across different departments.
✨Highlight Teamwork Skills
Emphasise your ability to work well in a team. Share examples of past experiences where you collaborated with others to achieve a common goal, especially in a customer service setting.
✨Prepare for Customer Scenarios
Think of potential customer interactions you might face in this role. Be ready to discuss how you would handle enquiries, manage bookings, or resolve issues, showcasing your problem-solving skills.
