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- Tasks: Join our Mortgage Concierge team to manage client databases and handle enquiries efficiently.
- Company: Charles Cameron & Associates is a leading London mortgage brokerage focused on financial wellbeing.
- Benefits: Enjoy hybrid working, competitive salary, and performance bonuses up to £4,000.
- Why this job: Be part of a vibrant team with opportunities for growth in the financial services sector.
- Qualifications: 2+ years in administration within client services; must be proactive and computer literate.
- Other info: Cover telephonist duties during busy periods; confidence in client calls is essential.
The predicted salary is between 26647 - 30647 £ per year.
We are a leading London-based specialist mortgage brokerage, looking for a hard-working and detail-orientated Administrator and data handler to join our client-facing Mortgage Concierge Department. Charles Cameron & Associates work alongside HR departments in many global corporations including banks and law firms, to offer a dedicated financial wellbeing service to all employees.
Due to internal promotion and process enhancements, we need to find an experienced and professional administrator to assist in managing our client database, ensuring customer enquiries are recorded and processed efficiently and additional service bookings are logged in a timely manner.
Responsibilities will include:
- Process appointments for third-party services promptly and accurately
- Input all prospective leads into our database, capturing the data accurately
- Respond to all inbound client enquiries in a timely and professional manner
- Process and log all client feedback and report on any issues identified
- Monitor adviser contact with existing clients and prospective clients
- Help monitor review dates and activity following deadlines
- Monitor and report back on adviser workflow activity, flagging any issues
- Support the development of the Mortgage Concierge project and proactively assist with enhancing system efficiencies
- Assist the Corporate Account Managers in compiling Management information reports for corporate partners
We are looking for someone who has at least 2 years of Administration experience within a client services setting. You should be hard working, trustworthy, a team player, proactive, highly computer literate and articulate. In return, you will be a valuable member of a growing and evolving team, where progression is possible for those willing to show their strengths.
CC&A values input and ideas and we welcome candidates who are proactive in developing their skills. A willingness to cover Telephonists within the team during busy or holiday periods is essential, so confidence in making outbound client care calls is necessary.
If you think your skill set matches our requirements and you would like to join a thriving and vibrant company, that can offer you a launchpad to an exciting career in financial services, we would love to hear from you.
The role is hybrid working, with 3 days in the SE1 office and 2 days working from home. Working hours are Mon – Thurs 09.00-17.30, Friday 09.00-17.00. Annual Salary is set by our London Living Wage status (currently £13.85 per hour) so £26,647 per annum, plus up to £4,000 additional performance bonus, which is discretionary and paid quarterly.
Apply with your CV and a cover letter to christine.ayliffe@ccameron.co.uk
For more information on Charles Cameron & Associates, visit www.ccameron.co.uk/careers
Contact Detail:
Charles Cameron and Associates - CC&A Recruiting Team
christine.ayliffe@ccameron.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Client Administrator
✨Tip Number 1
Research Charles Cameron & Associates thoroughly. Understand their services, values, and the specific role of the Mortgage Concierge Department. This knowledge will help you tailor your conversations and demonstrate genuine interest during any interactions.
✨Tip Number 2
Network with current or former employees of CC&A on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience in client administration and how it relates to the responsibilities listed in the job description. Be ready to share specific examples of how you've handled client enquiries and managed databases effectively.
✨Tip Number 4
Showcase your proactive nature by thinking of ways you could enhance system efficiencies within the Mortgage Concierge project. Presenting ideas during your interview can set you apart as a candidate who is not just looking for a job, but is eager to contribute to the team's success.
We think you need these skills to ace Experienced Client Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and client services. Use specific examples that demonstrate your attention to detail and ability to handle data efficiently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your experience with client enquiries and database management.
Showcase Your Skills: Emphasise your computer literacy and any specific software you are familiar with that may be relevant to the role. Highlight your proactive nature and ability to work as part of a team, as these are key traits the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Charles Cameron and Associates - CC&A
✨Showcase Your Administration Experience
Make sure to highlight your previous administration roles, especially those in client services. Be prepared to discuss specific examples of how you've managed databases and processed client enquiries efficiently.
✨Demonstrate Attention to Detail
Since the role requires a detail-oriented approach, be ready to provide examples of how you've ensured accuracy in your work. Discuss any systems or processes you’ve implemented to maintain high standards.
✨Prepare for Client Interaction Scenarios
Given the importance of responding to client enquiries, think about potential scenarios you might face. Practice how you would handle difficult questions or feedback from clients to show your professionalism.
✨Express Your Proactive Nature
The company values proactive team members, so come prepared with ideas on how you could enhance their current processes. This shows that you're not just looking to fill a role but are genuinely interested in contributing to the team's success.
