Customer Service Representative

🌟 Customer Experience Coordinator – Step Into a Career in Property Management 🌟

Are you a customer service pro looking for a fresh challenge in a fast-paced, people-focused industry?

We’re working with one of London’s leading estate agencies, and they’re on the lookout for a Customer Experience Coordinator to join their Norbury office. This is a fantastic opportunity to step into the world of Property Management, where your communication skills, organisation, and problem-solving abilities will shine.

You don’t need direct property experience – just a solid background in customer service (2+ years), a proactive attitude, and the desire to grow your career in a thriving industry.

📍 Location: Norbury Office, South London

🕒 Hours: Monday – Friday, 9am – 5:30pm (hybrid working after training)

💼 Contract: Full-time, Permanent

💷 Salary: £25,000 – £30,000 DOE + bonuses

What You’ll Be Doing:

• Acting as the main point of contact for clients, providing timely and professional support
• Helping manage the journey of tenants and landlords from start to finish
• Coordinating maintenance requests, inspections, and service updates
• Supporting the wider property management team and learning from experienced mentors
• Developing into a fully-fledged Property Manager (with training + career progression)

What We’re Looking For:

• 24 months of experience in a customer service, administrative or client-facing role
• Confident communicator, both written and verbal
• Strong organisational skills and attention to detail
• Willingness to learn and take on new responsibilities
• A team player with a positive, can-do mindset

Why This Role?

• Career progression into Property Management – a high-demand, rewarding profession
• Ongoing training & ARLA qualification fully supported
• Fantastic culture: inclusive, collaborative, and full of personality
• Great perks, bonuses, and legendary social events

📩Apply now to kickstart a long-term career in property – no prior industry experience needed!