Retail Liaison Manager - Fixed Term Contract (to end of September 25)

Retail Liaison Manager – Fixed Term Contract (to end of September 25) We are seeking a proactive and detail-oriented Retail Liaison Manager to support our field operations. The role involves managing store outreach, scheduling visits, and acting as a key contact for retail partners and Retail Sales Representatives. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution. About N2O N2O is an award-winning creative brand experience agency that designs and delivers insight-led, engaging campaigns across multiple channels, including in-store, out-of-home, digital, and online. We value collaboration, innovation, and exceeding client expectations. Our Head Office is in Maidenhead, with additional sites in Bedford, Welwyn Garden City, and Colnbrook. Key Responsibilities: Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme. Manage communication and booking of stores requiring face-to-face visits from a Field Operations Manager (FOM). Make reminder calls to stores before scheduled visits. Use the internal BMS system to book, manage, and review store visit schedules. Monitor and optimise the booking schedule for efficiency. Communicate with FOMs promptly and troubleshoot scheduling issues, escalating as needed. Serve as a helpline for store queries regarding the 121 programme. Support Retail Sales Representatives with store-related issues and escalate unresolved matters. Requirements: Experience in retail liaison, sales support, or similar roles involving outbound calls and scheduling. Strong communication skills for building and maintaining relationships. Highly organised with attention to detail and multitasking abilities. Familiarity with CRM or booking management systems. Ability to work independently and collaboratively. Previous retail or field sales experience is advantageous. Benefits: Contract Type: Fixed Term Contract (Tuesday – Saturday) Working Hours: Full-time (up to 40 hours per week) Location: Office-based Salary: Up to £28k p.a., depending on experience 23 days paid holiday per annum Additional Details: Seniority level: Entry level Employment type: Contract Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr