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- Tasks: Manage document workflows and ensure exceptional client communication.
- Company: Join Clifford Chance, a leading global law firm with a diverse and inclusive culture.
- Benefits: Enjoy remote work flexibility, competitive pay, and a range of employee perks.
- Why this job: Be part of an innovative team that values growth, collaboration, and client satisfaction.
- Qualifications: Strong communication skills and experience in workflow management are essential.
- Other info: This is a full-time evening shift role, working from 17:30 to 01:30.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Document Production Workflow Specialist - Evening Shift - Remote role at Clifford Chance. We are one of the largest international law firms in the world, with over 30 offices across the globe. We strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
We are currently recruiting for 1 x Document Production Workflow Specialist on the evening shift. The hours for the role are 17:30-01:30, Monday - Friday. Please apply only if you can work this shift. This is a full-time position, not freelance. Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the Newcastle office as business needs require.
The role
- Operational co-ordination and supervision of Workflow and utilising Workflow Application (ServiceNow).
- Working seamlessly with the Firm's document management system, iManage, for document retrieval and return to system.
- Leading with the management of Estimating, Deadlines, Capacity planning and Allocating to Document Production Specialists.
- Ensure "best practice" guidelines are followed at all times.
- Liaise with all relevant departments: London, Newcastle, Delhi, Hyderabad, Virtual Assistant Teams (including EAs and TAs both in London and India).
- Agree deadlines and lead on communications direct with clients, together with updating Workflow Application with all relevant information to each request.
- Manage and lead on communications via Outlook email inboxes and folder structures.
- Actively support DPS team by contributing to the completion of tasks/jobs where required.
- Applying software knowledge to all tasks and troubleshooting across GBS.
- Ensure GBS Tracker and any shift handovers are detailed and accurate including all WIP information.
Client Services
- Deliver exceptional customer service.
- Leading as first point of contact on client communications (queries, logging jobs and projects/work, monitoring progress of projects/work).
- Understanding of work and projects to ensure accurate prioritisation and judgement, where applicable.
- Ensuring all communications are efficient, timely and accurate across GBS.
- Actively collaborate and maintain working relationships with other service centres (e.g., Design, VAs and Print Services).
- Capture of critical management information relating to all work which passes through GBS, using the Workflow Application.
- Co-ordination of GLB Exceptional Access/SPM requests.
- Leading with effective and regular co-ordination, to ensure workflow and prioritisation is accurate, including QC'ing across all GBS Hubs.
- Efficiently capture information within ServiceNow, GBS Tracker and any other ad hoc spreadsheets/databases.
Teamwork
- Establish and maintain effective communication with all colleagues across GBS.
- Undertake ad hoc duties as requested by the GBS Managers.
- Applying relevant software knowledge to all tasks.
Qualifications
Your experience:
- High level customer focus.
- Ability to prioritise under pressure and manage deadlines.
- Ability to work as part of a team but also in a silo capacity.
- Excellent communication and interpersonal skills.
- Proven experience in a Workflow role, preferably in a DP environment.
- Possess a critical eye in terms of accuracy.
- Up-to-date experience of Microsoft Suite, e.g., Word, PowerPoint, and Excel to MS Office 365 Associate level.
- A degree of flexibility is required.
- Excellent written English and proofing skills.
Firm's competencies are as follows:
- Analytical Thought and Problem Solving.
- Communicating and Influencing.
- Commitment and Self-motivation.
- Leading and Developing Others.
- Organising and Managing Resources.
- Working Relationships.
- Organisational/Strategic Thinking.
- Client Focus.
At Clifford Chance, we believe in bringing the client - both internal and external - to the centre of everything we do. To do this we need to understand, anticipate and fulfil the unique needs and expectations of each client.
Additional Information
Hybrid Working: Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require.
What we offer: When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family-friendly benefits.
Equal Opportunities: At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.
Document Production Workflow Specialist - Evening Shift - Remote employer: Clifford Chance
Contact Detail:
Clifford Chance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Production Workflow Specialist - Evening Shift - Remote
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as ServiceNow and iManage. Having hands-on experience or knowledge of these tools will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your customer service skills and ability to manage communications effectively. Prepare examples from your past experiences where you successfully handled client queries or managed project deadlines, as this role heavily focuses on client interaction.
✨Tip Number 3
Since this position requires working in a team across various locations, emphasise your teamwork abilities. Be ready to discuss how you've collaborated with remote teams in the past and how you can contribute to a diverse work environment.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks under pressure. This role involves managing multiple deadlines, so showcasing your ability to stay organised and efficient will be crucial.
We think you need these skills to ace Document Production Workflow Specialist - Evening Shift - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in document production and workflow management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their client-focused approach and how your skills align with their needs, particularly in customer service and teamwork.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office Suite and any experience with workflow applications like ServiceNow. Highlight your ability to manage deadlines and communicate effectively, as these are crucial for the role.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. Given the importance of accuracy in this role, a well-proofed application will reflect your attention to detail and professionalism.
How to prepare for a job interview at Clifford Chance
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Document Production Workflow Specialist. Familiarise yourself with workflow management, document retrieval systems like iManage, and the importance of client communication.
✨Showcase Your Customer Focus
Clifford Chance values high customer focus. Be prepared to discuss examples from your past experiences where you prioritised client needs and delivered exceptional service. Highlight your ability to manage deadlines and communicate effectively.
✨Demonstrate Teamwork Skills
This role requires collaboration with various teams across different locations. Share instances where you successfully worked as part of a team, especially in a remote setting, and how you maintained effective communication with colleagues.
✨Prepare for Technical Questions
Since the role involves using specific software like ServiceNow and Microsoft Office Suite, be ready to answer technical questions. Brush up on your knowledge of these tools and be prepared to discuss how you've used them in previous roles.
