2nd Line Support Engineer

Espire Infolabs is hiring for 2nd Line Support Engineer for London, UK. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team and their purpose is to lead and oversee the IT Support. We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be solved in line with our SLAs. Role Accountabilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leavers processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications Microsoft 365. Setting and supporting IT equipment (Mobile phones, PCs/ Laptops, routers/switches, Printers/ Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks). Ensuring that all IT hardware/ equipment is on and in working order each morning in our London office. Assist IT Services Team Leader With Azure administration IT projects Domain management Network management Application management Hardware Management Any additional duties as assigned. Role Requirements Worked in the Insurance sector Support/Helpdesk Desk experience Experience with Policy Admin Systems Microsoft 365 applications. IT qualifications would be an advantage Skills And Abilities Good knowledge of Microsoft 365 applications. Good knowledge of IT collaboration apps i.e., Teams. Experience working in a service providing environment under pressure. Team player. Excellent communication, both verbal and written. Flexible with working hours and task list. Flexibility to travel to support/visit remote sites. Good time management. Proactive and responsive. #J-18808-Ljbffr