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- Tasks: Handle customer calls, resolve queries, and build strong relationships.
- Company: Join a global financial services leader with a supportive culture.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and healthcare perks.
- Why this job: Great opportunity for growth in a collaborative team focused on upskilling.
- Qualifications: Customer service experience and strong computer skills required.
- Other info: Must pass credit and disclosure checks; ideal for Ayrshire locals.
The predicted salary is between 25000 - 25000 £ per year.
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then we want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan
Responsibilities
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.
Contact Detail:
Pertemps Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company’s values and mission. This will help you align your responses during any interviews or conversations, showing that you’re not just interested in the role but also in being part of their culture.
✨Tip Number 2
Practice your phone communication skills. Since the role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build your confidence and improve your ability to handle various customer queries.
✨Tip Number 3
Research common customer service KPIs and be prepared to discuss how you’ve met or exceeded them in previous roles. This shows that you understand the metrics that matter in this position and are ready to contribute from day one.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centre roles. Emphasise your ability to manage calls and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your confidence and willingness to learn. Mention specific examples from your past experiences that demonstrate your customer service skills and ability to meet KPIs.
Highlight Technical Skills: Since the role requires strong computer skills, mention any relevant software or systems you are familiar with. This could include CRM systems or any other tools used in customer service.
Showcase Your Availability: Clearly state your availability for the required shifts, including weekends. This shows your commitment and flexibility, which are important for this role.
How to prepare for a job interview at Pertemps Network Group
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your ability to create strong relationships, which is crucial for the role.
✨Familiarise Yourself with the Company
Research the global financial services organisation before your interview. Understand their values, mission, and any recent news. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Navigating Systems
Since the role requires confidence in navigating various systems, practice using similar software or tools if possible. Familiarity with technology will not only boost your confidence but also demonstrate your readiness to adapt to their systems.
✨Prepare for KPI Discussions
Understand what KPIs are relevant to the role and be ready to discuss how you've met or exceeded them in past positions. This shows that you are outcome-focused and can contribute positively to the team's performance.
