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- Tasks: Handle customer calls, resolve account issues, and maintain accurate records.
- Company: Join a respected employer in Truro focused on supporting Service Leavers.
- Benefits: Enjoy a £30,000 salary, uncapped commission, and career progression opportunities.
- Why this job: Experience a structured environment with a supportive team transitioning from military to civilian life.
- Qualifications: Must be a Service Leaver from the British Armed Forces with strong communication skills.
- Other info: Try a no-pressure trial day to see if this role is right for you.
The predicted salary is between 24000 - 42000 £ per year.
Location: Truro
Hours: 37.5 per week | Monday to Friday 09:00–17:30 | 1 in 4 Saturdays 09:00–13:00
Salary: £30,000 + Uncapped Commission
Job Type: Full-Time, Permanent
Leaving the Forces? This is Your Next Mission
If you’re a Service Leaver looking for structure, purpose and a strong team environment in civilian life — this role is for you.
We’re working with a respected employer in Truro to recruit Service Leavers only into a fully trained, secure and progression-based role. It’s ideal if you’ve just come off resettlement or are about to transition out.
What You’ll Do:
- Handle inbound and outbound calls with professionalism and confidence
- Speak with customers to resolve account arrears and agree realistic repayment plans
- Maintain clear and accurate records of all communication
- Meet achievable performance targets with support from your team leader
What You’ll Bring:
- Strong communication and a calm confident phone manner
- Problem-solving mindset and natural resilience
- Able to work independently and as part of a close-knit team
- You must be a Service Leaver from the British Armed Forces
12-Week Structured Training Programme:
Before you go live on the phones, you’ll complete a comprehensive 12-week training programme tailored specifically for Service Leavers. You’ll learn everything from systems and scripts to negotiation skills and handling challenging conversations — all with full support from the Training & Development Manager.
Not Sure Yet? Try a No-Pressure Trial Day:
Come along for a Trial Day — sit with the team, experience the environment and see if it’s the right fit for you. No commitment, no pressure — just a chance to explore whether this could be your next step.
What’s In It for You?
- £30,000 starting salary + uncapped commission
- Career progression into team lead or specialist roles
- Pension scheme and performance-related bonuses
- Paid company events and incentives
- A supportive team that understands the transition from military to civilian life
For Service Leavers Only:
This opportunity is exclusively open to those who have served in the British Armed Forces. If you're ready to build a new career with structure and purpose — apply today.
Apply Now and step confidently into your next chapter. Civilian life starts here — your mission continues.
Contact Detail:
NexGen Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer
✨Tip Number 1
Familiarise yourself with the company culture and values. Understanding how we operate at StudySmarter will help you align your responses during interviews, showcasing that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss your military experience in a way that highlights transferable skills relevant to customer relations. Think about specific examples where you've demonstrated strong communication and problem-solving abilities.
✨Tip Number 3
Take advantage of the no-pressure trial day offered. This is a fantastic opportunity to get a feel for the role and environment, allowing you to ask questions and demonstrate your enthusiasm for the position.
✨Tip Number 4
Network with other Service Leavers who have transitioned into civilian roles. They can provide valuable insights and tips on how to navigate the application process and what to expect in the role.
We think you need these skills to ace Customer Relations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your military experience and how it translates to the skills required for a Customer Relations Officer. Emphasise your communication skills, problem-solving abilities, and any relevant training you've received.
Craft a Compelling Cover Letter: Write a cover letter that connects your military background to the role. Explain why you're interested in this position and how your experiences have prepared you for a career in customer relations.
Highlight Relevant Skills: In your application, focus on skills that are particularly relevant to the job description, such as resilience, teamwork, and the ability to handle challenging conversations. Use specific examples from your military service to illustrate these skills.
Prepare for the Trial Day: If you opt for the no-pressure trial day, prepare by thinking about questions you might have regarding the role and the company. This is a great opportunity to demonstrate your enthusiasm and fit for the team.
How to prepare for a job interview at NexGen Associates
✨Showcase Your Communication Skills
As a Customer Relations Officer, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your military experience where you successfully communicated with team members or resolved conflicts.
✨Highlight Problem-Solving Abilities
Employers are looking for candidates who can handle challenging situations. Prepare to discuss specific instances where you faced a problem and how you approached it. This will showcase your resilience and problem-solving mindset, which are crucial for this role.
✨Familiarise Yourself with the Role
Before the interview, make sure you understand the responsibilities of a Customer Relations Officer. Research common challenges in customer service and think about how your skills can help address these issues. This knowledge will impress the interviewer and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions that involve resolving account arrears or negotiating repayment plans. Use your training experiences to illustrate how you would apply your skills in real-life situations.
