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For Companies At a Glance
- Tasks: Supervise operations, ensuring excellent service and timely delivery of engineering tasks.
- Company: Join Mitie, a leading facilities management company dedicated to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, potential for overtime, and a supportive work environment.
- Why this job: Be part of a dynamic team that values professionalism and offers growth opportunities.
- Qualifications: Must have Level 2 and 3 City and Guilds or NVQ Level 3 in Electrical Installation.
- Other info: Flexibility to work outside normal hours with additional pay is available.
The predicted salary is between 36000 - 60000 £ per year.
Act as a representative of Mitie, carrying out work as detailed by the Operations Manager. Conduct yourself professionally in support of our customers and colleagues. Take operational responsibility to deliver excellent service and meet the required profit margins for contracted and reactive works. Ensure all works are delivered on time and to the specified standards. Delegate work to shift and day engineering teams in conjunction with the Service Desk Administration Team and Senior Managers. Carry out allocated service work within agreed time schedules, adhering to the Mitie Maintenance Quality Management System, quality policy, industry guidelines, and customer specifications.
Main Duties
- Perform planned preventative maintenance on engineering services as required.
- Procure materials and equipment needed for works.
- Advise clients of minor additional works.
- Compile estimates and submit them through the Service Desk or Operations Manager.
- Be available to carry out necessary works outside normal hours with additional remuneration.
Candidate Requirements
- Ideal candidates should have Level 2 and 3 City and Guilds 2330 or NVQ Level 3 Electrical Installation, and/or 17th or 18th edition BS7671 Electrical Regulations.
- Ability to undertake all facets of maintenance and installation within the scope of the contract.
Operations Supervisor employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the Mitie Maintenance Quality Management System and industry guidelines. Understanding these standards will help you demonstrate your commitment to quality service during interviews.
✨Tip Number 2
Showcase your experience in managing teams and delegating tasks effectively. Be prepared to discuss specific examples of how you've successfully led engineering teams in previous roles.
✨Tip Number 3
Highlight your technical qualifications, especially your City and Guilds or NVQ certifications. Make sure to mention any relevant training or courses that align with the job requirements.
✨Tip Number 4
Be ready to discuss your approach to customer service and how you handle client communications. Providing examples of how you've advised clients on additional works can set you apart from other candidates.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Supervisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Qualifications: Make sure to emphasise your qualifications, such as Level 2 and 3 City and Guilds 2330 or NVQ Level 3 Electrical Installation. Clearly state your familiarity with electrical regulations and any relevant certifications in your CV.
Showcase Your Experience: Provide specific examples of your previous work experience that demonstrate your ability to manage operations, delegate tasks, and deliver excellent service. Use metrics where possible to quantify your achievements.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention your commitment to quality service and your ability to work under pressure, as these are key aspects of the job.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electrical installation and maintenance. Be prepared to discuss your experience with the City and Guilds qualifications and how they relate to the role.
✨Demonstrate Leadership Skills
As an Operations Supervisor, you'll need to show that you can lead a team effectively. Think of examples where you've successfully delegated tasks or managed a team to meet deadlines.
✨Understand the Company Values
Familiarise yourself with Mitie's values and mission. During the interview, express how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a client complaint or managing unexpected delays. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
