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For Companies At a Glance
- Tasks: Provide top-notch customer support to Nordic consumers via various channels.
- Company: Join a well-established client in the vibrant Canary Wharf, London.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be the voice of support for Nordic customers and make a real impact.
- Qualifications: Fluent in Finnish and Swedish; customer service experience is a plus.
- Other info: This is a fantastic opportunity to enhance your language skills in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both Finnish and Swedish. As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent Finnish speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities. Skills required: ? Fluent Finnish & Swedish speaker ? Ability to communicate effectively and empathetically with a wide range of consumers and members of the public ? Excellent written and verbal skills in both Finnish and Swedish ? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions. ? Customer care experience, preferably withi…
Finnish and Swedish Speaking Customer Advisor employer: SOUTH WEST RECRUITMENT Careers
Contact Detail:
SOUTH WEST RECRUITMENT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish and Swedish Speaking Customer Advisor
✨Tip Number 1
Familiarize yourself with the specific customer service expectations in Nordic countries. Understanding cultural nuances can help you connect better with customers and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Practice your Finnish and Swedish language skills regularly, especially in a customer service context. Role-playing common customer interactions can boost your confidence and fluency, making you stand out during the interview process.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to articulate how your personal values align with theirs can make a strong impression and show that you are a good fit for their team.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Highlight specific situations where you successfully resolved issues or improved customer satisfaction, as this will showcase your ability to excel in the role.
We think you need these skills to ace Finnish and Swedish Speaking Customer Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Finnish and Swedish Speaking Customer Advisor position. Understand the key responsibilities and required skills, especially focusing on customer care and support.
Highlight Language Skills: Emphasize your proficiency in both Finnish and Swedish in your CV and cover letter. Provide specific examples of how you have used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous experience in customer service roles. Use metrics or specific achievements to demonstrate your ability to deliver excellent customer care.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations of the company. Mention any relevant experience with Nordic consumers or knowledge of Nordic cultures.
How to prepare for a job interview at SOUTH WEST RECRUITMENT Careers
✨Showcase Your Language Skills
Since the role requires fluency in both Finnish and Swedish, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your ability to communicate effectively.
✨Understand the Company and Its Values
Research the company and understand its mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their customer care goals.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Cultural Awareness
As you'll be dealing with Nordic consumers, showing an understanding of cultural nuances and customer expectations in Finland and Sweden can set you apart. Share any relevant experiences or knowledge you have about these cultures.
