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For Companies At a Glance
- Tasks: Lead client experience strategy and drive growth through strong relationships and insights.
- Company: Join a high-growth Digital Marketing Agency known for innovative thinking.
- Benefits: Enjoy a competitive salary, bonus, equity, and flexible hybrid work options.
- Why this job: Make a tangible impact on agency growth while shaping a client-obsessed culture.
- Qualifications: 10+ years in senior client-facing roles; strong communication and digital fluency required.
- Other info: This role offers a leadership seat at the executive table.
The predicted salary is between 72000 - 108000 ÂŁ per year.
We’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end-to-end client experience ecosystem at our client’s business, a high-growth Digital Marketing Agency. You’ll be the client champion across the agency group, improving revenue growth, driving retention, and growing long-term partnerships with existing and new clients.
Key Responsibilities
- Client Experience Leadership: Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service lines. Lead the establishment of client-centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability. Define success metrics (retention rates, revenue retention) and integrate performance dashboards.
- Client Relationship & Commercial Growth Strategies: Serve as an executive sponsor for clients and serve as an escalation point and senior face for strategic global clients; own a roster of high-value relationships with clear growth and satisfaction goals. Identify and execute strategic upsell and cross-sell opportunities across client portfolios, collaborating with various departmental heads and internal stakeholders. Lead and contribute to key new business pitches, in partnership with the SLT, to win expansion opportunities through existing accounts.
- Driving Client Value through Insight and Data: Design and deploy a robust client feedback program: surveys, interviews, panels, and business reviews to reveal satisfaction and loyalty trends to drive effective client engagement strategies. Analyse qualitative and quantitative insights to inform strategic adjustments across service, products, marketing, and agency operations to unlock client value. Ensure client POV is central to executive discussions—infusing top-level decision-making via being the voice of the client in the room.
- Cross-Functional & Cultural Leadership: Collaborate with Marketing, Strategy, Creative, Talent, HR, Finance and Product teams to weave client focus through all agency touchpoints—from pitch to post-delight. Champion client-centric principles internally through training, toolkits, workshops, recognition plans, and performance incentives. Build a high-performing client delivery experience: hire, coach, promote leadership and culture, ensuring consistent growth and capability investment.
- Operational Excellence: Standardise tools and tech to reduce friction and enhance experiences—for clients and teams alike. Champion automation of routine service flows, freeing team capacity and delivering scalable value. Drive KPI tracking, gracefully balancing client satisfaction and business agenda—including Gross and Net Revenue Retention targets.
Qualifications & Experience:
- Proven track record (10+ years) in senior client-facing roles within digital and/or professional services, ideally agency-side, delivering client growth, retention, and experience excellence.
- Client-Centric Leader: Inspirational, empathetic, strategic; able to translate client needs into effective and profitable service models.
- Cross-Functional Collaborator: Natural at influencing peers across product, creative, delivery, operations, finance, and leadership.
- Exceptional Communicator: Skilled in engaging presentations, negotiations, escalation resolution, and executive forums.
- Digital Fluency: Familiarity with tools like Salesforce, HubSpot, Gainsight, or Medallia, plus strong general tech/platform/channels for driving client value.
- Education: Bachelor’s degree required; MBA or advanced credential in marketing or business is advantageous.
What You’ll Gain:
- A leadership seat at the executive table—driving a transformative client-obsessed culture across a Digital Marketing agency known for innovative thinking.
- Tangible impact on agency growth via retention, upsell, and new revenues.
- Competitive salary, bonus, equity, benefits.
Chief Client Officer employer: Ultimate Asset
Contact Detail:
Ultimate Asset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Client Officer
✨Tip Number 1
Familiarise yourself with the latest trends in client experience and digital marketing. Understanding the current landscape will help you speak confidently about how you can enhance client relationships and drive growth during interviews.
✨Tip Number 2
Network with professionals in the digital marketing space, especially those in senior client-facing roles. Building connections can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client retention and growth in previous roles. Highlighting measurable outcomes will demonstrate your capability and align with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your cross-functional collaboration skills by preparing anecdotes that illustrate your ability to work with various teams. This role requires a strong emphasis on teamwork, so being able to articulate your experiences will set you apart.
We think you need these skills to ace Chief Client Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and qualifications of the Chief Client Officer position. Tailor your application to highlight your relevant experience in client-facing roles and your ability to drive client growth and retention.
Craft a Compelling CV: Your CV should clearly showcase your 10+ years of experience in senior client-facing roles, particularly within digital or professional services. Highlight specific achievements related to client retention, upselling, and strategic relationship management.
Write a Strong Cover Letter: In your cover letter, express your passion for client-centric leadership and provide examples of how you've successfully implemented client experience strategies in previous roles. Make sure to convey your understanding of the digital marketing landscape and your ability to collaborate across functions.
Highlight Relevant Skills: Emphasise your exceptional communication skills, digital fluency with tools like Salesforce or HubSpot, and your ability to analyse client feedback. These skills are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Ultimate Asset
✨Showcase Your Client-Centric Approach
As a Chief Client Officer, your ability to champion the client experience is crucial. Prepare examples of how you've successfully implemented client-centric strategies in previous roles, highlighting specific outcomes like improved retention rates or revenue growth.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various departments. Be ready to discuss instances where you've effectively collaborated with teams such as marketing, finance, and operations to enhance client experiences and drive business results.
✨Prepare for Insight-Driven Discussions
Since the position involves analysing client feedback and data, come equipped with insights from your past experiences. Discuss how you've used qualitative and quantitative data to inform strategic decisions and improve client satisfaction.
✨Exhibit Strong Communication Skills
Exceptional communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex ideas or negotiating with clients. Consider preparing a brief presentation to showcase your communication style.
