Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to manage helpdesk operations and ensure smooth facilities maintenance.
- Company: We're a top Facilities and Maintenance Provider, dedicated to excellence and teamwork.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive office environment.
- Why this job: Gain valuable experience in administration while contributing to essential services in a dynamic setting.
- Qualifications: Previous admin experience is preferred; strong organisational skills are a must.
- Other info: This is a permanent, office-based role with a Monday to Friday schedule.
The predicted salary is between 24000 - 30000 £ per year.
My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced Facilities Helpdesk Administrator to join their team based at their Head Office. This is a full-time, office-based position - Monday to Friday, 8:30 AM to 5:30 PM.
Duties:
- Perform general administration duties.
- Plan, release, and allocate PPM jobs.
- Monitor and progress PPM jobs.
- Check the content of engineer worksheets.
- Cross-reference engineer worksheets for job numbers, signatures, and dates.
- Rename worksheets following a standard format and naming convention.
- Maintain PPM KPIs at 100%.
- Manage zero-cost jobs.
- Raise purchase orders.
- Arrange, monitor, and progress subcontractor PPMs.
- Chase engineers and subcontractors for completion paperwork and file as directed.
- Issue the All Released PPM spreadsheet to the client within four days of the period end.
- Raise remedial jobs when required.
- Undertake reactive help desk training to become competent for coverage when necessary.
- Follow protocol at all times.
- Cover all contracts as required during staff absences.
Contact Detail:
YWCA of Greater Harrisburg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in helpdesk administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s values and culture. Understanding what they prioritise can help you tailor your responses in interviews, showing that you’re not just a fit for the role but also for the team.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. This role requires strong organisational skills, so showcasing your ability to juggle responsibilities will be beneficial.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and the day-to-day responsibilities, which can help you prepare more effectively.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and responsibilities of a Helpdesk Administrator. Tailor your application to highlight relevant experience in administration, job planning, and monitoring.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved general administration, facilities management, or helpdesk support. Use specific examples to demonstrate your skills in managing PPM jobs and handling documentation.
Use Clear Formatting: Ensure your CV and cover letter are well-organised and easy to read. Use bullet points for lists, clear headings, and a professional font. This will make it easier for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Helpdesk Administrator.
How to prepare for a job interview at YWCA of Greater Harrisburg
✨Know Your Duties
Familiarise yourself with the specific responsibilities of a Facilities Helpdesk Administrator. Be prepared to discuss how your previous experience aligns with tasks like managing PPM jobs and handling administrative duties.
✨Demonstrate Attention to Detail
Since the role involves checking engineer worksheets and maintaining KPIs, highlight your ability to pay attention to detail. Share examples from past roles where your meticulousness made a difference.
✨Showcase Your Communication Skills
Effective communication is key in this role, especially when liaising with engineers and subcontractors. Prepare to discuss how you’ve successfully managed communications in previous positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you had to prioritise or resolve issues quickly, and be ready to share those experiences.
