Professional Services Implementation Specialist

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview: Combining creative thinking, intuition, methodical requirements analysis, and precise attention to detail, Implementation Specialists design and configure Agiloft systems that optimize and streamline our customers’ business processes. If you have technical project experience, a passion for engaging with customers to create intuitive software, love working collaboratively with a smart team, and are a curious problem solver with a logical mind, let’s talk!

Job Responsibilities:

• Work as part of a professional services delivery team to design and configure robust, scalable, and maintainable Agiloft systems.
• Support EMEA customer projects (early AM ET calls required).
• Collaborate with Solution Architect(s), Business Analysts and other project team members to design and configure solutions for Enterprise customers.
• Lead implementation efforts for Commercial customer projects and tasks, from analysis through design, configuration, testing, training and documentation to roll-out.
• Capture requirements gathered through effective customer design sessions & emails, and to translate the user stories into a clear and scalable design specification for Agiloft.
• Handle customer interactions with a solutions-focused approach.
• Produce clear documentation and deliver effective user and admin training.
• Analyze customer data for cleanliness and compatibility with Agiloft data model using advanced Excel and Alteryx techniques; assess and determine migration strategy, and communicate with customer on any found issues; perform ETL data migration activities.
• Provide advisory services to our Agiloft Partners for commercial projects, assisting with knowledge articles, training, and best practice.
• Provide feedback to product and engineering teams to continually improve our product.
• Contribute to internal projects that continuously improve our overall implementation process and our customers’ success.
• Approximately 10% travel required.
• Other duties as assigned.

Required Qualifications:

• Technical background preferably with a 4-year college degree.
• 1-2 years working as an implementer or demonstrated equivalent.
• Excellent interpersonal, communication, presentation, technical, and writing skills.
• Strong analytical and logic skills, independent critical thinking, attention to detail, creativity, familiarity with web-based SaaS technologies and database concepts, and a growth mindset.
• The ability to present information in a meaningful way, extracting key customer needs for data points.
• Ability to manage schedules, competing priorities, and customer expectations while effectively communicating achievable milestones and deadlines.
• A desire to go beyond the job description to impact the success of an exciting growth stage company.

It’s a big plus if you have…

• Prior experience with LegalTech in general and with Contract Lifecycle Management (CLM) specifically.
• Implementation experience with systems like Salesforce, MS Dynamics; CLM and CLM-adjacent products related to Sourcing, Procurement, Matter Management, CPQ.
• Advanced experience with Excel or other data wrangling tools like Alteryx, and visualization tools like Power BI or Tableau.
• Knowledge of AI Generation and how to efficiently write prompts.
• An understanding of interconnecting different systems.
• Experience with scripting, coding, and/or API integrations.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity.