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- Tasks: Join us as a Team Member, welcoming customers and serving food in a lively environment.
- Company: Hollywood Bowl Group creates fun experiences for families and friends across 75 UK centres.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a vibrant team that values diversity and offers career growth in a fun setting.
- Qualifications: We seek energetic individuals with great communication skills and a friendly attitude.
- Other info: Flexible shifts available; perfect for students looking to earn while having fun!
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why... Join Hollywood Bowl Group as a Team Member, and in return, you'll get:
- The opportunity to earn an extra 50p per hour, paid monthly
- Access to apprenticeship and in-house management training programmes
- Optional pension plan
- Additional holiday days with length of service (up to five days)
- Ongoing training and career development opportunities
- Free game vouchers every month
- 30% discount on food and drink for you and up to five friends
- 50% off food when working
- Access to our Team Member Support Programme (counselling, life coaching, CBT, Mental Health First Aiders)
- Financial long service awards
- A £15 donation to our charity partner after induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What... As a Team Member, you'll be at the heart of the customer experience! No two shifts are the same; you might welcome customers, host parties, or serve food & drinks. Your professional, enthusiastic approach will ensure customers enjoy an excellent experience. Team Members are trained across all key areas, including possible work in the kitchen, to support and add value at every stage of the customer journey.
Opening Hours and Shift Patterns: Our centres are open seven days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays. Typical shifts include:
- Weekday AM: 09:00 - 17:00
- Weekday PM: 17:00 - 00:00
- Weekend AM: 09:00 - 18:00
- Weekend PM: 16:00 - 01:00
Shift timings may vary by centre. Under 18s may work until midnight but no later. You will receive thorough induction, ongoing training, and career development opportunities, including apprenticeships and management training.
Success Criteria:
- Excellent customer service and communication skills
- High energy and ability to work in a fast-paced environment
- Friendly, supportive team player
- Flexible with working hours and shifts
- Basic literacy and numeracy skills
The Who... Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our 2016 stock market listing, we have expanded to 75 UK centres and 15 in Canada, operating under various brands. We are committed to diversity, inclusion, and creating a workplace that values every individual, making us more relevant, competitive, and resilient.
Team Member employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and community will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for working in a fast-paced environment. During any interactions, emphasise your ability to thrive under pressure and your passion for creating memorable experiences for customers.
✨Tip Number 3
Be prepared to discuss your flexibility with working hours. Since the role requires shifts during evenings and weekends, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Engage with current employees or follow the Hollywood Bowl Group on social media. This can provide insights into the company culture and help you understand what it’s like to be part of the team, which you can mention in your discussions.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of fun and customer service.
Showcase Your Soft Skills: In your application, emphasise your communication skills, energy, and flexibility. These traits are essential for a Team Member, so provide examples of how you've successfully worked in teams or handled customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hollywood Bowl Group thrives on creating fun experiences, so demonstrating your passion for customer service and teamwork will resonate well with the interviewers.
✨Highlight Relevant Experience
Even if you haven't worked in a similar environment before, think about any past roles where you've provided excellent customer service or worked in a fast-paced setting. Share specific examples that showcase your skills and adaptability.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or busy shifts, and be ready to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team culture, training programmes, or career development opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
