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- Tasks: Serve delicious coffee and create memorable customer experiences in a vibrant café environment.
- Company: Join Blank Street, a growing coffee shop chain transforming the grab-and-go experience with quality and joy.
- Benefits: Enjoy flexible hours, a fun team atmosphere, and opportunities for growth in the hospitality industry.
- Why this job: Be part of a passionate team that values detail, teamwork, and exceptional service in every cup.
- Qualifications: Previous customer service experience and a love for coffee are essential; enthusiasm is a must!
- Other info: Part-time and full-time positions available; weekend availability preferred.
At Blank Street, we believe that rituals matter and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.
Our Values
- Magic is in the Details: We value attention to detail in everything we do. We’re always thinking about the small things that make a moment meaningful.
- Move as One: We value people who strive to be the best team player, not individual stars.
- “My Home is your Home” Hospitality: We look for individuals who treat others the same way they’d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
Who you are:
- A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day.
- A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
- Passionate about creating delicious coffee and other cafe beverages.
- A strong independent problem solver with proven multi-tasking and communication skills.
- Someone who is curious, adaptable and always willing to learn.
- Comfortable working in a team or independently.
What you’ll own:
- Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular.
- Work within a world-class coffee program using the best coffee equipment and products in the industry to prepare the tastiest drinks.
- Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality.
- Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
- Adhere to Health and Safety Regulations and Food Safety Standards at all times.
- Full and complete knowledge and adherence to all product, service and brand training playbooks.
- Participate in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base.
Requirements:
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes:
- Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Weekend and holiday availability preferred.
Application & Interview Process:
- Recruiter Phone Interview or Group Interview.
- Offer.
Barista | London London employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista | London London
✨Tip Number 1
Familiarise yourself with Blank Street's coffee offerings and their unique approach to customer service. Being knowledgeable about their menu will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your people skills by sharing specific examples of how you've provided excellent customer service in previous roles. Highlighting your ability to create memorable experiences will resonate well with the values of Blank Street.
✨Tip Number 3
Prepare to discuss how you handle busy periods and manage time effectively. Since the role requires working during peak days, showcasing your ability to thrive under pressure will be crucial.
✨Tip Number 4
Show your enthusiasm for learning and adapting by mentioning any relevant training or certifications you have in the hospitality industry. This will demonstrate your commitment to personal growth and align with Blank Street's values.
We think you need these skills to ace Barista | London London
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Blank Street's values and mission. Highlight how your personal values align with theirs, especially regarding customer service and teamwork.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or hospitality. Emphasise any roles where you demonstrated teamwork, attention to detail, and a passion for coffee.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and worked effectively in a team.
Prepare for the Interview: Anticipate questions related to customer service scenarios and teamwork. Be ready to discuss how you handle busy periods and maintain quality service under pressure.
How to prepare for a job interview at Blank Street, Inc.
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and café culture during the interview. Share any personal experiences or knowledge about different coffee types, brewing methods, or customer service that highlight your passion for creating delicious beverages.
✨Demonstrate Team Spirit
Since Blank Street values teamwork, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight situations where you supported your colleagues or contributed to a positive team dynamic, especially during busy periods.
✨Emphasise Customer-Centric Attitude
Prepare to share specific instances where you went above and beyond to provide excellent customer service. Discuss how you handle difficult situations and ensure that every customer leaves happy, as this aligns with the company's focus on hospitality.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios related to managing time and priorities during peak hours. Think about how you would handle multiple orders or a busy café environment, showcasing your problem-solving skills and ability to stay calm under pressure.
