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- Tasks: Support senior leadership, manage accounts, and implement a new PSA Tool.
- Company: Join a leading IT Consultancy in central Cambridge with a relaxed and welcoming culture.
- Benefits: Enjoy a hybrid work setup, regular social meet-ups, and opportunities for career progression.
- Why this job: Perfect for tech-savvy individuals looking to grow in operations and project management.
- Qualifications: Minimum 2 years in an admin/operational role with strong interpersonal and technical skills.
- Other info: Work in a fun environment with experienced professionals who value learning and humour.
The predicted salary is between 28800 - 43200 £ per year.
Are you tech-savvy? Do you have strong communication skills, and have no issue working in a front-line position as a key contact for customers? Are you highly organised with a passion for operations and with a strong attention to detail?
If that sounds like you, we have a fantastic career opportunity with a leading IT Consultancy with offices in central Cambridge. This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business.
You will take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, as well as other internal functions that need key oversight. You will also perform an Account Management/Customer Success role for key business accounts and support senior IT staff with diary management and resource scheduling.
We view the position as a great opportunity for somebody from an operational/administrative background with technical ability, to take a position that long term, could grow further into Account / Project Management.
Key Duties- Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support.
- Lead for PSA Tool - You will take a leading role as a key champion for a new PSA Tool being implemented to ensure its ongoing successful integration and effective usage.
- Resource Scheduling & PA Duties - Take responsibility for some email responses for SLT, ensuring important requests/requirements are handled efficiently.
- Mainline - Be a key contact for handling mainline enquiries, taking some pressure off the technical team, and ensuring calls are routed and handled with priority.
- Project Management - Take a project management role for new operations/technical changes internally.
- Minimum 2 years' experience in an administrative/operational position.
- Great interpersonal skills, both internally and externally.
- Technical understanding and ability (We need somebody who isn't scared of software, and has a keen interest in learning and championing it across the business).
- Highly organised, with a strong attention to detail.
- Excellent phone manner.
This is a Monday to Friday position, normal office working hours (Office based to bed in but quickly moving to a hybrid set up if required) with regular social meet ups. The company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic.
Operations/Client Administrator employer: Zero Surplus
Contact Detail:
Zero Surplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations/Client Administrator
✨Tip Number 1
Familiarise yourself with the PSA Tool mentioned in the job description. Research its features and benefits, and consider how you can leverage it to improve operations. This will show your proactive approach and technical understanding during interviews.
✨Tip Number 2
Brush up on your communication skills by practising how to handle customer inquiries effectively. Role-play scenarios with friends or family to enhance your phone manner and ensure you can confidently manage client interactions.
✨Tip Number 3
Network with professionals in the IT consultancy field. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide insights into the industry and may even lead to referrals.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock schedule for resource management. Presenting this during your interview can showcase your ability to handle multiple tasks efficiently and your readiness for the role.
We think you need these skills to ace Operations/Client Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and operational experience. Emphasise any technical skills you possess, especially those related to software and tools, as this role requires a tech-savvy individual.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operations and customer success. Mention specific examples of how you've successfully managed accounts or implemented new tools in previous roles to demonstrate your suitability for the position.
Highlight Interpersonal Skills: Since strong communication skills are essential for this role, ensure you provide examples of how you've effectively communicated with clients or team members in past positions. This will show that you can be a key contact for customers.
Show Enthusiasm for Learning: Mention your eagerness to learn and champion new technologies, particularly the PSA Tool mentioned in the job description. This will indicate your readiness to take on the responsibilities of the role and grow within the company.
How to prepare for a job interview at Zero Surplus
✨Showcase Your Tech Savviness
Since the role requires a strong technical understanding, be prepared to discuss your experience with software and tools. Highlight any relevant projects where you successfully implemented or championed technology.
✨Demonstrate Strong Communication Skills
As a key contact for customers, effective communication is crucial. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully managed client relationships in the past.
✨Emphasise Your Organisational Skills
The job demands high levels of organisation and attention to detail. Prepare to discuss specific strategies or tools you use to stay organised, and share examples of how your organisational skills have positively impacted your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life situations. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
