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- Tasks: Engage with customers and create feel-good moments daily.
- Company: Join SSP, a vibrant hospitality brand serving top names like M&S and Starbucks.
- Benefits: Enjoy discounted meals, free parking, and employee discounts.
- Why this job: Be part of a dynamic team that values positivity and customer satisfaction.
- Qualifications: Must be 18+ to handle certain tasks and shifts.
- Other info: Flexible hours across weekdays, weekends, and holidays.
PLEASE NOTE: This is a Part-Time (20 hours) role. Pay Rate: £12.21 per hour. Hours of operation are 8 am to 11:30 pm, working flexibly across weekdays, weekends, bank and public holidays.
Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King, and BrewDog to serve thousands of happy customers in airports, train stations, and motorway services across the UK & Ireland. Join our team and be part of the energy every day!
Join our team as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity, and passion — and leave work knowing you’ve made someone’s day better.
ABOUT YOU:
As a Team Member, you will believe in the power of people and believe that today is going to be a good day. You will be passionate and kind whilst always ensuring that all guests leave having had the best of times. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE TEAM MEMBER ROLE:
- Engage with customers and provide an outstanding customer experience.
- Collaborate with colleagues to ensure smooth and efficient operations.
AS A TEAM MEMBER, WE WILL OFFER YOU:
- Discounted meals and free parking while on shifts.
- Employee discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships, and development programs.
- Health & Wellbeing Support.
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Team Member employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the brands SSP works with, like M&S and Starbucks. Understanding their values and customer service standards can help you demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your interpersonal skills by engaging with staff or customers in similar environments. This will not only boost your confidence but also give you real-life examples to discuss when you meet the team.
✨Tip Number 3
Be prepared to discuss your availability and flexibility, as the role requires working across various shifts, including weekends and holidays. Highlighting your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Research the importance of customer experience in hospitality. Being able to articulate how you would contribute to creating feel-good moments for customers can demonstrate your passion for the role.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what SSP is looking for in a Team Member. Highlight your enthusiasm for customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in hospitality or customer service roles. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your ability to create positive experiences for customers. Share specific examples of how you've made someone's day better in previous jobs.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at SSP Group
✨Show Your Enthusiasm
As a Team Member, your passion for customer service is key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've positively impacted customers in previous roles or experiences.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you work well with others. Highlight any past experiences where teamwork led to success, and show that you value the contributions of your colleagues.
✨Understand the Brand
Familiarise yourself with the brands SSP works with, like M&S and Starbucks. Mentioning specific brands during your interview can demonstrate your interest in the company and your understanding of their values and customer expectations.
✨Prepare for Customer Scenarios
Expect questions about how you would handle various customer situations. Think of examples from your past where you provided excellent service or resolved issues effectively. This will showcase your problem-solving skills and commitment to customer satisfaction.
