Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coach and manage a team of Emergency Helpline Operators to enhance performance and customer satisfaction.
- Company: Join Appello, a dynamic company dedicated to community support and continuous growth.
- Benefits: Enjoy 231 hours of holiday, discounts, a pension scheme, and a supportive employee assistance programme.
- Why this job: Make a real impact in the community while developing your coaching and management skills.
- Qualifications: Empathy, excellent people management skills, and a genuine desire to help others are essential.
- Other info: This is an exciting time to join as we expand and offer exceptional career opportunities.
The predicted salary is between 27500 - 30958 £ per year.
Hours: 35 hours per week
Shift pattern: Core hours, Monday - Friday between 06:00-20:00 and then 1 in 9 weekends 17:00-23:00.
Salary: £27,500 per annum (£15.93ph) rising to £30,958 per annum (£17.00ph)
Location: Hybrid - New Milton
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date: 07th April 2025
For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks
- 231 hours holiday
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You must also have excellent people management skills, you will coach and engage our Emergency Helpline Operators and be a key support to our Control Centre Manager.
THE ROLE
You will have accountability for the day-to-day coaching of a group of operators within the Appello Monitoring Centre. The role will also involve being jointly accountable for the management of individuals and team performance and behaviours through coaching, training, development, motivation and promoting the importance of excellence, customer satisfaction and first-time resolution. As a coach, you will have responsibility for managing average call handling times and volumes across the business.
Main Responsibilities and Activities
- Line Management Responsibilities
- Reduce Average Handling Time and call demand in the centre.
- Call audit responsibility – To ensure feedback to individuals and reduce failed call evaluations.
- Reduce Complaints & Improvement Support Plans.
- Generate and share comprehensive and detailed reports about team performance utilising Dashboards, EVO/SBR and MI.
- Identify and develop individuals for succession plans through mentoring.
READY TO APPLY
If you are interested in this role please upload your CV and tell us a bit about yourself! If you have been successful in getting to the next stage, we will be in touch via email with details within a week of the closing date, so keep an eye out.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Telecare Coach employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Coach
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Telecare Coach. Understanding the nuances of coaching, performance management, and customer satisfaction will help you articulate your relevant experiences during interviews.
✨Tip Number 2
Showcase your empathy and people management skills in conversations. Prepare examples from your past experiences where you've successfully coached or supported others, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research Appello and its values. Being able to discuss how your personal values align with the company's mission will demonstrate your genuine interest in the role and the community they serve.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to call handling times, team performance, and customer complaints.
We think you need these skills to ace Telecare Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Telecare Coach position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in coaching, management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Personal Statement: In your personal statement, express your genuine desire to help the community and your passion for coaching. Provide specific examples of how you've successfully managed teams or improved performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Telecare Coach role.
How to prepare for a job interview at Appello Careline Limited.
✨Show Your Empathy
As a Telecare Coach, empathy is key. Be prepared to share examples of how you've helped others in previous roles. This will demonstrate your genuine desire to support the community and understand customer needs.
✨Highlight Coaching Experience
Make sure to discuss any past experiences where you've coached or managed a team. Talk about specific strategies you used to improve performance and how you motivated your team members.
✨Prepare for Performance Metrics
Since the role involves managing call handling times and performance metrics, be ready to discuss how you would approach these challenges. Familiarise yourself with common metrics in the telecare industry to show your understanding.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company’s growth and your potential role in it. Inquire about their coaching methods or how they measure success in the Telecare department.
