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- Tasks: Join our Front of House Team to deliver exceptional service and support our wellness practice.
- Company: Be part of a growing health and wellness clinic making a positive impact in Huddersfield.
- Benefits: Receive full training, flexible hours, and opportunities for personal development.
- Why this job: Make a difference in the community while working in a supportive and friendly environment.
- Qualifications: No experience needed; just bring your enthusiasm and a passion for health and wellness.
- Other info: Extra hours available for training and events, perfect for students looking to gain experience.
We have a huge opportunity to build on our growth and reputation, where you will play a key role in reaching new heights, delivering world-class service to our practice members and reaching more patients to make a positive difference in our community. No experience or knowledge of the industry is necessary, but a keen interest in health and wellness is a massive plus. Our team will provide full training to succeed in the role.
Role Overview: Internally known as a ‘Chiropractic Assistant’, this role plays a key part in serving our practice members as they go through their wellness plan. This position sits within our operations team who are vital to the smooth running of the clinic and lead the way when it comes to the care in our wellness care practice.
Key Responsibilities:
- Providing world-class customer service and making the practice a warm and welcoming environment.
- Booking, scheduling, allocating, and taking payments for active practice members.
- Liaising with practice members on the telephone, in person, and by email managing queries and questions.
- Ensuring all front desk admin is up to date.
- Adhering to and continually improving our Quality Management Systems and processes.
- Account and diary management: attending to enquiries, patient bookings, amending appointments, invoicing, and taking payments.
- Attending extra hours for training, seminars, events, and holiday cover where required.
Skills Required:
- Confidence and a positive outlook on life.
- Excellent command of the English language with outstanding written and verbal communication skills.
- Strong administration and organization skills with a high attention to detail.
- Honest, loyal, and trustworthy character who is flexible, professional, a team player, and committed to holding high standards.
- Punctual, reliable, and exceptional in customer service.
- Good IT computer skills – Microsoft Office, Patient Management System.
- Systems thinking; seeks out and creates systems-centered solutions for any recurring tasks and challenges and follows processes well while making suggestions for improvement.
- Proactivity: acts without being told what to do.
- Account handling and call handling skills (desirable but not necessary).
Front of House Team/Assistant-Huddersfield employer: THRIVE Wellness
Contact Detail:
THRIVE Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team/Assistant-Huddersfield
✨Tip Number 1
Familiarise yourself with the health and wellness industry. Even though no prior experience is required, having a basic understanding of chiropractic care and wellness practices can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills in any interactions you have. Whether it's through networking or during the interview process, demonstrating your ability to create a warm and welcoming environment will resonate well with the hiring team.
✨Tip Number 3
Highlight your organisational skills. Since the role involves managing appointments and administrative tasks, be prepared to discuss how you stay organised and handle multiple responsibilities efficiently.
✨Tip Number 4
Be proactive in your approach. During your application process, express your willingness to learn and adapt. Mention any past experiences where you've taken initiative, as this aligns with the proactive nature they are looking for in a candidate.
We think you need these skills to ace Front of House Team/Assistant-Huddersfield
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, particularly in customer service and administration. Use clear headings and bullet points for easy readability, and ensure it is free from errors.
Write a Personalised Cover Letter: Draft a cover letter that expresses your enthusiasm for the role and the company. Mention your interest in health and wellness, and explain why you would be a great fit for the Front of House Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and up to date.
How to prepare for a job interview at THRIVE Wellness
✨Show Your Enthusiasm for Health and Wellness
Even if you don't have experience in the industry, demonstrating a genuine interest in health and wellness can set you apart. Share any personal experiences or motivations that drive your passion for this field during the interview.
✨Highlight Your Customer Service Skills
Since the role involves providing world-class customer service, be prepared to discuss your previous experiences in customer-facing roles. Use specific examples to illustrate how you've handled queries or resolved issues effectively.
✨Demonstrate Strong Communication Abilities
With excellent verbal and written communication skills being essential, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and ensure you can convey your ideas confidently.
✨Emphasise Your Organisational Skills
The role requires strong administration and organisation skills. Be ready to discuss how you manage your time and tasks efficiently. Consider sharing examples of how you've successfully handled multiple responsibilities in the past.
