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- Tasks: Help customers via live chat, email, and social media with loan applications and account management.
- Company: Join a dynamic team at Brook Street NMR, focused on customer service and innovation.
- Benefits: Enjoy flexible hours, a bonus scheme, generous holiday, and wellbeing support.
- Why this job: Make a real impact while using cutting-edge technology in a supportive environment.
- Qualifications: Strong written communication skills and a positive, enthusiastic attitude are essential.
- Other info: Work 37.5 hours a week with shifts between 8am-6pm, including occasional Saturdays.
The predicted salary is between 28800 - 43200 £ per year.
Permanent role
Location: Southampton Central
Hours: 37.5 per week | Shifts between 8am-6pm | Around 1 Saturday/month & 1 bank holiday/year
Ready to combine your love for helping people with the latest digital tools? We are seeking a friendly, tech-savvy Digital Customer Support Agent to provide top-notch service through live chat, email, WhatsApp, SMS, and social media messaging. You will assist customers with loan applications, manage open accounts, and deliver personalised support tailored to individual needs.
What you will do:
- Communicate with customers via multiple digital channels
- Guide loan applicants through document submissions
- Manage loan accounts and support repayment plans
- Identify and act on signs of vulnerability or fraud
What we want from you:
- Excellent written communication with empathy
- Positive, enthusiastic attitude and team spirit
- Comfortable juggling tasks and using various digital platforms
Why join us?
You will be part of a small, dynamic team using cutting-edge technology and AI to make a real difference. Enjoy the independence to own your work, plus great benefits like a bonus scheme, generous holiday, wellbeing support, and much more. If you are eager to grow and make an impact in a regulated, customer-focused environment, apply today!
Digital Customer Support Agent employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Support Agent
✨Tip Number 1
Familiarise yourself with the digital tools and platforms mentioned in the job description. Being tech-savvy is crucial, so spend some time exploring live chat systems, social media messaging, and customer support software to demonstrate your proficiency.
✨Tip Number 2
Showcase your communication skills by engaging with potential customers on social media or forums. This will not only improve your ability to communicate effectively but also give you real-world experience in handling customer queries.
✨Tip Number 3
Research common issues faced by customers in the loan application process. Understanding these challenges will help you provide empathetic and informed support during your interactions, making you a more attractive candidate.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle specific customer scenarios. Practising your responses will help you convey your positive attitude and problem-solving skills effectively.
We think you need these skills to ace Digital Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and digital communication. Emphasise any roles where you've used live chat, email, or social media to assist customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping people and your tech-savvy nature. Mention specific examples of how you've successfully supported customers in the past.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly and professional tone throughout.
Highlight Your Adaptability: In your application, mention your ability to juggle tasks and adapt to various digital platforms. Provide examples of situations where you've successfully managed multiple responsibilities.
How to prepare for a job interview at JobFlurry
✨Showcase Your Communication Skills
As a Digital Customer Support Agent, excellent written communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially through digital channels like email or chat.
✨Demonstrate Empathy and Positivity
The role requires a positive attitude and empathy towards customers. Think of situations where you helped someone in need and be ready to share these experiences during the interview.
✨Familiarise Yourself with Digital Tools
Since you'll be using various digital platforms, brush up on the tools mentioned in the job description. If possible, research common customer support software to show your tech-savviness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios, such as managing loan applications or identifying signs of vulnerability. Practice your responses to demonstrate your problem-solving skills.
