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- Tasks: Manage customer orders, coordinate deliveries, and resolve issues in a dynamic team environment.
- Company: Join Holcim UK, a leader in construction materials, committed to sustainability and innovation.
- Benefits: Enjoy hybrid work options, paid holidays, and exclusive discounts on restaurants and retail.
- Why this job: Be part of a supportive team culture with opportunities for growth and skill development.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Potential for contract extension and competitive pay rates.
Are you an experienced Customer Service Representative? Do you consider yourself to be organised, communicative, and an asset to a busy team? Are you based in or around Bardon Hill, Coalville, LE67 1TD?
This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend to 12 months)
Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)
Responsibilities:
- Plan and schedule asphalt production across 4 plants in the Midlands.
- Coordinate deliveries to meet customer needs.
- Be the central contact point for customer orders, updates, and issue resolution.
- Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.
- Monitor order progress and communicate to prevent delays.
- Resolve invoice queries, complaints, and product issues with professionalism.
- Work closely with production and dispatch teams to align priorities and availability.
- Forward program orders and identify spare capacity.
- Support a customer-first culture within the team.
Essential requirements:
- Previous experience in customer service, sales support, planning, or logistics.
- Excellent communication and organisational skills.
- Proficiency with Microsoft Excel.
- Ability to work under pressure and juggle multiple priorities.
- Proactive, confident, and a team player.
Desirable requirements:
- Driving license and use of a car.
- Knowledge of Salesforce, E1, Genesis (training will be provided).
Benefits:
- Advice and editing on your current CV.
- Dedicated team throughout your journey within the role.
- Paid holiday.
- Exclusive online services including restaurant and retail discounts.
- Chance to receive £300 for referring a friend.
- Opportunity for progression into permanent roles.
- Competitive rates of pay.
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Representative employer: Randstad Delivery (GBS)
Contact Detail:
Randstad Delivery (GBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Salesforce and Excel. Even if you haven't used them extensively before, showing that you're proactive about learning these tools can set you apart.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your ability to handle the fast-paced environment described in the job.
✨Tip Number 3
Research Holcim UK and their customer service approach. Understanding their values and how they prioritise customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Being able to articulate your thoughts clearly and confidently will be crucial in a customer-facing role like this one.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service, sales support, or logistics. Use specific examples that demonstrate your communication and organisational skills, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and ability to work under pressure. Mention your familiarity with tools like Microsoft Excel and any relevant experience with systems such as Salesforce, E1, or Genesis.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to juggle multiple priorities. Provide examples of how you've successfully resolved customer issues or coordinated deliveries in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Representative.
How to prepare for a job interview at Randstad Delivery (GBS)
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from your past experiences where you successfully resolved customer issues or coordinated with teams.
✨Highlight Organisational Abilities
This role requires excellent planning and organisational skills. Discuss specific tools or methods you use to stay organised, especially when juggling multiple tasks. Mention any experience you have with scheduling or managing workflows, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Software
While training will be provided, having a basic understanding of systems like Salesforce, E1, and Excel can give you an edge. If you have experience with similar software, be sure to mention it. This shows your willingness to learn and adapt quickly.
✨Demonstrate a Customer-First Attitude
The company values a customer-first culture, so be ready to discuss how you prioritise customer satisfaction in your work. Share examples of how you've gone above and beyond for customers in previous roles, and express your commitment to maintaining this mindset.
