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- Tasks: Join us as a Field Service Engineer, handling installations and maintenance for cutting-edge technology.
- Company: We're a top technical service partner for leading tech brands, offering diverse support services.
- Benefits: Enjoy a company car, flexible schedule, unlimited overtime, and generous annual leave.
- Why this job: Be part of a dynamic team, learn new technologies, and make a real impact in customer service.
- Qualifications: Experience with production printers and a background in office equipment is essential.
- Other info: Work remotely from home, with opportunities for travel and career development.
The predicted salary is between 24000 - 34000 £ per year.
Salary: Up to £34,000 + overtime
Benefits: Company car (available for personal use), mobile phone, laptop, fuel card, all tools, PPE, and uniform provided
Employment Type: Full-time, Permanent
Opportunities: Career development, unlimited overtime
Note: Applicants must be authorized to work in the UK.
About the Company
Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.
About the Role
We are seeking a dynamic and enthusiastic Field Service Engineer to handle installations, user training, and service & maintenance activities for our clients in the Yorkshire Region. Occasional national and international travel may be required. The ideal candidate will have extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry, including photocopiers, colour laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential.
Key Responsibilities
- Repairs: Office printers and photocopiers
- Installation and Maintenance: Production printers
- Additional Activities: Smart locker installations and maintenance
- Troubleshooting and repair of retail equipment
- Installation of technology kiosks, including self-service technology
- Car parking & access control systems
- Call progress updates via smartphone
- Adherence to service level agreements
- Accurate tool and part management
Essential Skills
- Experience with production printers and digital presses (e.g., Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon)
- Background in the office equipment industry
- Strong technical skills in electronics and mechanics
- Proficiency in IT, including networking devices and setting up scanning functions
- First-class customer service with previous customer-facing experience
Education and Experience
- Good standard of secondary education
- Proficiency in Microsoft Word and Excel
- Certification in Mechanical and Electrical/Electronics
- Ideally, an IT or engineering qualification
Attributes Required
- Presentable and approachable with a 'can do' attitude
- Passion for work and pride in helping customers
- Reliability and punctuality
- Excellent communication skills
- Self-motivation and ability to operate on own initiative
- Flexibility for occasional weekend and out-of-hours work
Benefits
- Company pension
- Life insurance
- Flexible schedule
- Up to 25 days annual leave plus bank holidays with long service
- Company events
- Career development opportunities
- Unlimited overtime
As this is a field service role, you will start and finish your days at home. There are ample opportunities for overtime, weekend standby, and out-of-hours project work with enhanced payments.
If you're interested in applying, please email your resume or call Nikki on (phone number removed).
Field Service Engineer (Print on demand / Digital Press) employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Print on demand / Digital Press)
✨Tip Number 1
Familiarise yourself with the specific brands and models mentioned in the job description, such as Fujifilm, Ricoh, and Canon. Having hands-on experience or knowledge about these printers will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and a friendly approach. Consider preparing examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Be ready to discuss your troubleshooting and repair experiences in detail. Think of specific instances where you solved complex issues with mechanical equipment, as this will demonstrate your technical expertise.
✨Tip Number 4
Show your enthusiasm for learning new technologies. Research recent advancements in the print on demand industry and be prepared to share your thoughts on how they could impact the role during your interview.
We think you need these skills to ace Field Service Engineer (Print on demand / Digital Press)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Print on Demand industry, particularly with production printers and digital presses. Emphasise any technical skills and customer service experience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your troubleshooting skills and ability to work independently, as well as your willingness to learn new technologies.
Highlight Relevant Skills: In your application, clearly outline your technical skills in electronics and mechanics, as well as your proficiency in IT. Make sure to include any certifications or qualifications that are relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Field Service Engineer.
How to prepare for a job interview at TXP
✨Showcase Your Technical Skills
Make sure to highlight your experience with production printers and digital presses during the interview. Be prepared to discuss specific models you've worked with, such as Fujifilm or Ricoh, and any troubleshooting techniques you’ve mastered.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, emphasise your customer service skills. Share examples of how you've successfully resolved customer issues in the past and how you maintain a positive attitude under pressure.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios related to installations and repairs. Brush up on common problems faced in the field and think through how you would approach these situations, demonstrating your problem-solving abilities.
✨Express Your Willingness to Learn
The company values candidates who are eager to learn new technologies. Be ready to discuss how you keep your skills updated and your enthusiasm for embracing new challenges in the field of print technology.
