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For Companies At a Glance
- Tasks: Lead and inspire the team while ensuring customers have an unforgettable experience.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with 74 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training.
- Why this job: Fast-paced environment with opportunities for career growth and a fun team culture.
- Qualifications: Supervisory experience, great customer service skills, and a high-energy attitude required.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
- And excitingly, a place on our Assistant Manager in Training programme!
The What...
As an Assistant Manager in Training (Team Leader) you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. You will join us as a Team Leader, with a place secured on our next Assistant Manager in Training programme intake to set you up for success as a Manager of the future in our business. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Assistant Manager in Training (Team Leader), we’ll want to see:
- Experience of supervising a team
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 74 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Assistant Manager in Training employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Training
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what drives our company will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Highlight any previous experience in customer service or team leadership roles. Be ready to share specific examples of how you've successfully managed a team or provided exceptional service, as this is crucial for the Assistant Manager in Training position.
✨Tip Number 3
Demonstrate your enthusiasm for working in a fast-paced environment. Prepare to discuss how you handle busy periods and maintain high energy levels, as this is essential for creating memorable experiences for our customers.
✨Tip Number 4
Be flexible with your availability. Since our busiest times are evenings and weekends, showing that you can work during these hours will make you a more attractive candidate for the role.
We think you need these skills to ace Assistant Manager in Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervising teams and providing excellent customer service. Use specific examples that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to join Hollywood Bowl Group and how your skills align with their values of fun and teamwork.
Showcase Your Customer Service Skills: Provide examples in your application that showcase your customer service skills. Highlight any previous roles where you went above and beyond to ensure customer satisfaction, as this is crucial for the Assistant Manager in Training position.
Be Clear About Availability: Since the role requires flexibility with working hours, clearly state your availability in your application. Mention your willingness to work evenings, weekends, and public holidays to show you are committed to the role.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
Make sure to convey your passion for customer service and the entertainment industry. Hollywood Bowl Group values high energy and enthusiasm, so let your personality shine during the interview.
✨Demonstrate Leadership Skills
As an Assistant Manager in Training, you'll be expected to lead a team. Share examples from your past experiences where you've successfully supervised or motivated a team, highlighting your ability to inspire others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle fast-paced environments. Think of specific situations where you provided excellent customer service or resolved conflicts effectively.
✨Know the Company Culture
Familiarise yourself with Hollywood Bowl Group's values and mission. Understanding their commitment to diversity and inclusion will help you align your answers with their company culture during the interview.
